Trust is a vital element of relationships. So, how do you build trust with employees and customers? How can you be a better leader to gain a sustainable competitive business advantage too?

Charles Green has studied and taught the science of becoming a trusted advisor for the last decade. He’s created the Trust Equation™, which includes four principles: credibility, reliability, intimacy, and self-orientation. We talk about these topics and actionable tactics from his books and seminars so that you can show up as your best authentic self and achieve real success.

Topics Include:

• What does trust really mean and how you can be perceived as more genuine
• What is Trust Formula is about and how to measure one’s trustworthiness
• How to recover and regain trust when mistakes happen
• The biggest myth about trust
• Which is better- private or public recognition, and when to take action
• Ways to build professional intimacy and why it matters to sustain relationships
• Where ego comes into the trust equation and its purpose
• What are credibility-enhancing behaviors to elevate trust quickly
• How does trust come into play on social media and ways to build credibility

Watch Stacy Sherman’s Interview on Youtube

Learn more About Charles Green and his Trust Equation >HERE

Charle’s website.Twitter  LinkedIn 

Take his FREE Trust Assessment >HERE. You’ll get a summary with actionable tips based on your score.

I also recommend taking Charles’s courses. You will:

Gain the benefits of learning how to build trust in relationships
Learn to leverage your strengths and improve your opportunities
Benefit from valuable tools to build trust and build business

About Stacy Sherman: Founder of Doing CX Right®‬

An award-winning certified marketing and customer experience (CX) corporate executive, speaker, author, and podcaster, known for DoingCXRight®. She created a Heart & Science™ framework that accelerates customer loyalty, referrals, and revenue, fueled by engaged employees and customer service representatives. Stacy’s been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Liveops, Schindler elevator, Verizon, Martha Steward Craft, AT&T++.   Stacy is on a mission to help people DOING, not just TALKING about CX, so real human connections & happiness exist. Continue reading bio >here.

Get Updates About Doing CX Right

Do you want to drive fast, scalable growth and profitability? Then you must eliminate what customers hate and make happiness your business strategy. My featured guest, Nick Webb, a world-renowned strategist, best-selling author, and inventor with 40 US Patents, provides solutions to help you maximize customer loyalty.

During the episode, you’ll hear us discuss:

• Why is it essential to create a culture of happiness and customer experience impacts
• Tactics to elevate workplace happiness – remote and in-person
• Best leadership advice received and given
• Simple ways to attract and keep your best talent based on a lifetime of study and application

Watch Stacy Sherman’s Interview on Youtube

About Nick Webb

Eliminating What Customers Hate For Scalable Growth 

He’s a world-renowned Strategist, Bestselling Author, and Futurist. As an Inventor, Nick invented one of the first wearable technologies and one of the world’s smallest medical implants. He has been awarded over 40 Patents by the US Patent and Trademark Office for a wide range of cutting-edge technologies. Nick is the founding CEO of LeaderLogic, LLC a Management Consulting Firm that helps organizations drive growth and profitability. Nick is the author of The Innovation Playbook, What Customers Crave, What Customers Hate, The Innovation Mandate, and his number one bestselling book, The Healthcare Mandate. As an Advisor, he works with some of the top brands to help them lead their market in Enterprise Strategy, Customer Experience (CX), and Innovation. Nicholas is also the Executive Producer and Host of the Award-winning Documentary Film, The Healthcare Cure.

Nick’s website books Instagram Facebook Twitter LinkedIn

About Stacy Sherman: Founder of Doing CX Right®‬

An award-winning certified marketing and customer experience (CX) corporate executive, speaker, author, and podcaster, known for DoingCXRight®. She created a Heart & Science™ framework that accelerates customer loyalty, referrals, and revenue, fueled by engaged employees and customer service representatives. Stacy’s been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Liveops, Schindler elevator, Verizon, Martha Steward Craft, AT&T++.   Stacy is on a mission to help people DOING, not just TALKING about CX, so real human connections & happiness exist. Continue reading bio >here.