Diving Deep on Voice of Customer with Stacy Sherman of DoingCXRight

Diving Deep on Voice of the Customer (Video Interview)

Are you incorporating customer feedback into your business? Do you understand why it’s so important and how it can differentiate your brand? Amplified Customer Experience, led by Janelle Mansfield, recently interviewed me about the trends in the realm of Voice of Customer (VOC) as well as CX.
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Customer Feedback Best Practices. DoingCXRight

How To Leverage “Smiles & Frowns” To Improve Customer Experiences

You’ve probably seen signs in restaurants, hotels, and other locations requesting customers for feedback about their experiences. It is common practice more than ever before, even in unusual places like public bathrooms. Focusing on customer experience (CX) and capturing the Voice of Customers (VOC) feedback is smart business. Yet if the execution is not done right, it is wasted effort.

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Getting Customer Feedback

How To Get “Voice Of Customer” & Apply Best Practices

Getting Voice of Customer (VOC) feedback is an essential part of conducting business. I’ve seen too many companies develop new products and features without directly asking customers what they want upfront. Then they wonder why they don’t attain sales goals post-launch. Continue Reading →

Learn The Importance of Measuring Customer Experiece and NPS

How To Measure Customer Experience

There has been a ton of research about the value of delivering exceptional customer experiences (CX). Allocating budget and resources towards customer excellence is no longer a “nice to do.” To win in a competitive marketplace, it is a “have to do.”  Continue Reading →

"Companies Need To Focus On Holistic CX Rather Than Tactical CX"

​How To Take CX To A New Level

Many companies strive to achieve high customer satisfaction scores but end up falling short of their goals. One reason is that business teams focus on single parts of the customer journey instead of taking a Continue reading “​How To Take CX To A New Level”