Contact Center Archives - Doing CX Right

Cultivating Confident Customer Service Teams with AI Simulation

by Stacy Sherman | Mar 4, 2024 | AI, Technology and Tools, Contact Center, Featured Blog

Learn proven strategies to boost your workforce confidence and customer success by leveraging the power of AI simulation. Read Stacy Sherman’s new article now.

The Great Debate: Price Versus Customer Service in Securing Brand Loyalty

by Stacy Sherman | Feb 12, 2024 | AI, Technology and Tools, Contact Center, Marketing & Branding

Does price and deals win repeat business or customer service experiences? Uncover what sways consumer loyalty and actionable strategies. Read expert views now.

Elevating Customer Service Leadership in 2024: Start, Stop, and Keep Doing

by Stacy Sherman | Jan 14, 2024 | Contact Center, Featured

Learn effective customer service leadership strategies with expert insights to enhance success and achieve your organizational goals.

The Human Touch in the AI Era: The Crucial Role of Call Center Agents

by Stacy Sherman | Dec 17, 2023 | Contact Center

Are you struggling to balance AI with genuine customer interactions? Discover how call center agents bridge the gap, offering invaluable insights and strategies.

AI Innovations That Support (Not Replace) Humans in Customer Experience – Live From Reuters Event

by Stacy Sherman | Dec 11, 2023 | AI, Technology and Tools, Contact Center

Learn exactly how smart companies effectively leverage AI innovations while maintaining exceptional human-centric service from Stacy Sherman of Doing CX Right®‬

How Impact Sourcing is the Ultimate Loyalty Strategy for Modern Business

by Stacy Sherman | Aug 19, 2023 | Contact Center, DoingCXRight®‬ Podcast

Rita Soni, Principal Analyst at Everest Group, explains the latest trends on impact sourcing and how hiring underserved talent transforms customer experience.