CMS Wire features Stacy Sherman about how to achieve customer loyalty and ongoing satisfaction to achieve retention & revenue goals.
Are Your Customer Experiences Driving Customer Loyalty?
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Doing CX Right Blog
Retention & Loyalty
What Drives Customers Loyalty? (Hint: It’s Not Price)
The smallest gestures by frontline employees can be a significant reason shoppers turn into repeat buyers. I was
Six Way To Advance CX in 2021 and Beyond
What are essential tactics to boost customer exerpience in 2021 & beyond? Read and apply actionable success tips to gain a competitive advantage.
21 Powerful Ways To Build Brand Loyalty
ShoppingGives asked 21 Customer Experience experts about proven ways to create brand loyalty, especially during an increasingly competitive eCommerce space. It’s a great article, which includes quotes from my CX friends like Shep Hyken
What Excellent CX At Coffee Shops Can Teach Brands
Why do people pay triple the cost for a cup of coffee at Starbucks vs. McDonalds. The answer to this question goes beyond price
Customer Experience Best Practices When Mistakes Happen
We’re human beings, which means mistakes are inevitable. What employees (the face of your company) do when errors occur
How To Create WOW Moments For CX Success. (Try This Easy Technique)
Over the years, I’ve been speaking and writing about the importance of experiences and creating Wow Moments to drive
B2B versus B2C. Which Matters More For CX?
Does Customer Experience matter more for B2C companies (business to consumer) or B2B (business to business)? The answer
The Power of Wow Moments & CX Impacts
My Customer Experience (CX) obsession started when I received a package in the mail. I was not anticipating a box labeled, “To Stacy, From Stacy.”
Are You Guilty Of 10 CX Mistakes?
“Customer friction” is why people abandon websites, leave stores without buying, disconnect from monthly service plans. Avoid 10 CX mistakes.
