In the world of customer experience, what’s the difference between outside-in and inside-out? Learn the difference and why it matters.
Doing CX Right BlogCompany Culture & Employees
According to Forrester, “84% of companies aspire to be customer experience leaders, but only 1 out of 5 deliver good or great CX.” Why is that? Having worked in the field and studied Customer Experience topics for many years, I can tell you how to be truly customer-centric and not just say it.
What is company culture, why is it important and how does customer experience play a role? Read my article for the answers to these questions and more.