There’s an increasing amount of conversations about diversity and inclusion, and I love it! It’s actually possible that the next generation
CX Leadership & Overcoming Diversity Challenges
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Doing CX Right Blog
Company Culture & Employees
10 Effective Ways To Make Big & Small Changes In Life
(Featured in Forbes, March 2020.)
Making intentional changes in our personal and professional life is not easy, yet everything is possible. I’m sharing my personal story and lessons learned to help you achieve your goals.
Let’s Talk CX – Interview Series
My passionate customer success friend, Cary Munk, asked to interview me for a special project he’s working on. Of course, when there’s an opportunity to talk about customer experience, employee engagement, and building a best-in-class company culture, I’m all in to inspire others.
How To Shift Your Strategy Without Hindering CX
The coronavirus outbreak has changed the way we live and impacts people differently. As the pandemic spreads, I’ve been interviewing people around the world
How To Pivot To An Online Business Without Sacrificing CX
Transforming to an online business while maximizing staff & patient experiences is achievable during Covid. Learn how from my interview with Dr. Brenner.
What Excellent CX At Coffee Shops Can Teach Brands
Why do people pay triple the cost for a cup of coffee at Starbucks vs. McDonalds. The answer to this question goes beyond price
When Employees L❤️VE Their Job, Customers Feel It!
While there are many ways to create positive emotions to fuel brand trust, loyalty, and referrals, customer satisfaction starts with
Why The Best CEOs Invest In Customer Experience
Some companies consider investing in Customer Experience (CX) as an afterthought, while other brands dedicate
CX Example That Stands Out Above The Rest
I’m constantly focussed on new ways to maximize customer satisfaction (beyond price factors) and increase employee
Want Happy Customers? Focus On Employees First
There’s a common phrase, “Happy Employees Bring Happy Customers.” It is true because when people feel valued and
