Stacy Sherman shares actionable tips on Voices of CX about how to engage customer-facing employees to deliver customer excellence.
Engaging The Front Line To Deliver Customer Excellence
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Doing CX Right Blog
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How To Be Customer-Centric & Not Just Say It
It’s easy to talk about creating a customer-centric culture; there’s no doubt about that. But how it is actually done and put into practice is a different
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I had the honor of being on Amazing Business Radio hosted by Shep Hyken. He’s a well-known customer service expert, New York Times
