Breaking the Cycle of Burnout and Disengagement: How to Reconnect and Thrive

Breaking the Cycle of Burnout and Disengagement: How to Reconnect and Thrive

Have you ever felt drained of all motivation and energy and struggled to find purpose in your work? If so, you’re not alone. Burnout and disengagement are two common issues affecting millions worldwide, causing decreased productivity, low morale, and poor mental health.


Identifying Burnout vs. Disengagement

While burnout and disengagement are often used interchangeably, they are different. Burnout is a state of emotional, physical, and mental exhaustion caused by prolonged stress, while disengagement is a lack of motivation and commitment to work. Identifying the signs of burnout early on is crucial to avoid its negative consequences.

Some common signs of burnout include chronic fatigue, decreased productivity, and feelings of cynicism and detachment from work. On the other hand, disengagement is characterized by procrastination, reduced quality of work, and a lack of enthusiasm for tasks.

The good news is that you can overcome burnout and disengagement by reconnecting with your work and thriving.


Strategies for Overcoming Burnout and Staying Motivated

You can take some essential steps to prevent and overcome burnout. Here are some strategies that can help:


Hacks to Keep People Motivated and Free up Time for Priorities

  • Prioritize tasks: Determine what is most important to do now, soon, versus later. I love the app called “Things” to keep from getting overwhelmed.
  • Take breaks: A “time out” is not just for kids. There are benefits for adults to recharge and re-energize. This can include stretching, taking a walk, or engaging in any activity that you find relaxing.
  • Set boundaries: Learn to say no to requests that don’t align with your priorities or goals. This helps to avoid over-committing and related stress.
  • Delegate: If you have a team, give up some tasks to free up time for strategic initiatives.  And if a friend or family member offers help, say yes with gratitude too.
  • Create a routine: Establish one that fits your lifestyle, including work hours, breaks, and leisure time to create a sense of structure in the chaotic world we live in.

Productivity “Power-Ups” to Show up as Your Best Self Without Burnout

Productivity “power-ups” are habits and tools that help you work more efficiently and with less stress. Marcey Rader, a productivity expert, shares many great tips about “power-ups” on my DoingCXRight podcast episode 33. Ideas include:

  • Reduce distractions: Turn off notifications on your phone and computer, close unnecessary tabs, and use noise-canceling headphones to block out noise.
  • Time-block your schedule: Allocate sections on your calendar for specific tasks to increase focus and reduce multitasking.
  • Use a task manager: Some popular platforms are Todoist and Trello, which can help you organize your projects and meet deadlines without relying on your busy brain to remember.

Tactics to Amp up Energy, Conquer Calendars, and Emails with Focus

  • Take care of your physical health: Exercise regularly, eat a healthy diet, and get enough sleep to boost your energy levels and reduce stress. These may be obvious yet often overlooked.
  • Use the “Two-Minute Rule”: If a task takes less than two minutes, do it immediately instead of adding it to your to-do list.
  • Schedule email and social media time: Set specific times for checking messages to avoid distractions throughout the day.
  • Set calendar boundaries: Schedule your workday with start and end times, and avoid planning meetings during your most productive hours.

Get More Tips and Tricks To Reduce Burnout and Thrive

Listen to Stacy Sherman’s Doing CXRight Podcast with featured guest Marcey Rader.

Product Recommendation:

Empower Employees and Customer Service Agents With ThriveGlobal’s “Reset”


While attending 3 Tree Tech Customer Experience Executive roundtable, I learned about ThriveGlobal’s Reset solution presented by Richard Zee. If you are unfamiliar, I suggest you learn more about the popular product designed to help people quickly gain mental resilience, de-stress in real-time, and increase productivity. There are tons of use cases for contact centers, technicians working in dangerous environments, and more.

ThriveGlobal figured out how to link science and storytelling to help people pause and focus on their breath and what is most important in life. It’s integrated into popular conference platforms such as Zoom and Webex too. More details are on the company’s website.



Prioritizing your mental health and well-being is essential to avoid burnout and disengagement. By identifying the signs and taking steps to prevent burnout, such as using hacks to stay motivated, taking productivity power-ups, and amping up energy, you can stay on top of your game while maintaining a healthy work-life balance. The same applies to your colleagues and work teams, where technology platforms like Thrive Reset can be a valuable resource. By taking care of yourself, you’ll be better equipped to show up as your best self for your customers, colleagues, boss, family, and friends, no matter what challenges come your way.

Reducing Burnout To Deliver Better Customer Experiences

Reducing Burnout To Deliver Better Customer Experiences

Doing CX Right podcast show on Spotify with host Stacy Sherman
Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman
Doing CX Right podcast show on iHeart Radio with host Stacy Sherman

Improving customer experiences must be intentional and it starts with your agents and employees. Their mental health impacts productivity and their ability to deliver customer excellence. Knowing burnout is a common problem, how do you banish burnout, retain good people and ensure job satisfaction for long-term success?

I’ve invited Marcey Rader, a multi-certified health expert, three-time bestselling author, and global award-winning high impact speaker to discuss these questions.


During this episode, you will learn:

🎙How to identify burnout & disengagement (they aren’t the same)

🎙Hacks to keep people motivated plus free up time for priorities

🎙Productivity “power-ups” to show up as best self

🎙Tactics to amp up energy, conquer calendars + emails with focus

🎙Favorite tools to improve workplace communication


    About Marcey Rader ~ Reducing Burnout

    Marcey believes that health powers productivity. She is a multi-certified health and productivity expert, a three-time bestselling author, and an award-winning, global keynote speaker. As the founder of Rader Co., Marcey helps executives, teams, and individuals banish burnout, keep good people, and keep moving forward through practical, tailored tools, healthy, sustainable habits, and coaching accountability.

    Sought-after by Fortune 100 companies and others, she’s spoken for tens of thousands of people worldwide – from North Dakota to Dubai to Tokyo. As a high-impact speaker, she trains her audiences to amp up their energy, conquer calendars, find focus, and extinguish their email.

    Learn more at

    Check out her latest book, Work Well. Play More! Productive, Clutter-Free, Healthy Living – One Step at a Time, with special access to the first chapter at

    Listen to her Health-Powered Productivity podcast at for bite-sized nuggets of knowledge to implement immediately!

    More about Marcey on LinkedIn

    About Stacy Sherman: Founder of Doing CX Right®‬

    An award-winning certified marketing and customer experience (CX) corporate executive, speaker, author, and podcaster, known for DoingCXRight®. She created a Heart & Science™ framework that accelerates customer loyalty, referrals, and revenue, fueled by engaged employees and customer service representatives. Stacy’s been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Liveops, Schindler elevator, Verizon, Martha Steward Craft, AT&T++.   Stacy is on a mission to help people DOING, not just TALKING about CX, so real human connections & happiness exist. Continue reading bio >here.