Customer Experience Quotes Of The Day

Customer Experience Quotes Of The Day

Sometimes the best business and life lessons come from short simple quotes. You’ll often see me posting on Instagram, LinkedIn, and Twitter to get my readers thinking in new ways and ultimately taking action.

As my website says, we need to be DOING CX RIGHT, not just TALKING! In case you’ve missed my social media customer experience quotes of the day, I’m adding them here too as they never get old. In fact, learning is an ongoing practice.

I encourage you to elevate your skills by reading my blog, listening to podcasts, getting CX certified, and talking to me about differentiating your brand based on proven tactics. There’s no need to guess. I’ll show you the way.

CX Quotes of the day:Actively listen and respond to customers. Don't sound like a robot or reading from a script.
CX Quotes of the day: The first step to exceeding you're customer's expectations is to know those expectations.
CX Quotes of the day: The most common way people give up power is thinking they don't have any.
cx quotes of the day: what you do today can impact your tomorrows
CX Quote of the day: Ask customers for feedback. Voice of customer can be your game changer when done right.
When employees feel engaged, brands come alive. They walk the talk & customers see & feel it!
CX Quote of the day by Stacy Sherman
Don't let fear of responses be a reason you don't ask employees and customers for feedback
Recruit & hire customer centric individuals to achieve your cx mission. It's all about people.
Stacy Sherman- DoingCXRight Quote of the day "Surround yourself around authentic people. Hire and retain them. Attitude Is Contagious"

Business Success Tips Based On 25 Yrs Of Marriage

Business Success Tips Based On 25 Yrs Of Marriage

Today is my milestone 25th wedding anniversary. Having come from divorced parents, it’s a big deal for me. I tell you this because there are many relationship lessons I’ve learned over the years and want to inspire you to enrich connections with your partner, friends, colleagues, and customers too.  You may be wondering what does marriage have to do with business? My answer is a lot!There are many correlations because when employees feel satisfied, included, and cared for (like a happy spouse), they pay it forward. Their actions impact customer experiences and ultimately brand loyalty.

10 WAYS TO ENHANCE YOUR RELATIONSHIPS

  1. Show appreciation in big and small ways. People naturally do more for others when they feel valued. Say thank you often. Tell people how much they matter. Gratitude goes a long way.
  2. Listen intentionally. Concentrate on what people are verbally expressing as well as what they are NOT saying. Read between the lines and react appropriately.
  3. Pick your battles. Focus on your end game. Ask yourself: do I want a relationship or to be right? The answer will drive your actions.
  4. Practice radical acceptance. People will behave in ways that do not always make sense. Accept others for whom they are versus who you want them to be.
  5. Throw away perfection. It takes a lot of energy and often results in diminishing returns. Keep doing your best and accept flaws.
  6. Be forgiving. Mistakes will happen. Avoid fighting in public and whenever conflict happens, review lessons together to avoid issues happening again.
  7. Communicate. Let me stress this again. Communicate a lot! Pick up the phone more than emailing and texting as they often lead to misunderstandings.
  8. Celebrate not just Hallmark designated holidays. Create unexpected memorable Wow moments throughout the year.
  9. Don’t take things personally. As I’ve learned in the Four Agreements, people misinterpret stories and believe they are involved when that is not the case. Be mindful and avoid this habit.
  10. Present a united front. If you have kids, for example, show them what a good partnership looks like. The same is true with customers. Do not let different department goals get in the way of how the team shows up. Alignment is essential. 
Stacy Sherman Relationship Success Tips

#1 RELATIONSHIP KEY TAKE AWAY

 It’s easy to walk away and harder to stay when times are tough. Nothing forces us to keep a relationship alive and thriving. It must be purposeful and intentional, which means waking up each morning and being clear how you want to EXPERIENCE THE DAY with people you care about.  What you do today affects all your tomorrows!

I’m interested to know your views about creating and sustaining a long term relationship.  

If you like this article, please read my other one about the Four Agreements. It’s a life-changing book, which I have summarized for you. 

10 Effective Ways To Make Big & Small Changes In Life

10 Effective Ways To Make Big & Small Changes In Life

Article Originally Published in Forbes, 3/2020.

Have you ever done something so drastically different that you surprised yourself and others?  That describes me, and I’ve learned a lot about habits and leadership from an experience. I’m sharing my story to inspire and motivate you to create positive changes by DOING, not talking about your goals. Doing creates confidence and ultimately greater happiness. The more satisfied we feel, the better we can contribute at work and at home. 

My journey began on December 23, 2019. While eating dinner with my family, I turned on a Netflix documentary called What the Health. I was fascinated by the show that I watched The Game Changers right after that. I was intrigued by the stories of those who had switched to a plant-based diet and no longer suffered from stomachaches, which I’ve endured since childhood. So, I decided to begin my own experiment having never made such a drastic change before. Within a few weeks, I felt positive impacts from my new whole foods lifestyle.

While I enjoyed my food journey for many months, it slowly ended as vegan life became too hard to keep up when my college kids returned home due to Covid19. I’ve maintained healthy habits and most importantly, proved to myself that I can do anything I put my mind to. You can too.

Whether you are facing a big change (like working from home during a pandemic) or a small change (like starting an exercise routine), your mental mindset matters a lot.

 

How To Make Changes For Personal & Professional Growth:

 

1. Just do it.

Don’t hem and haw when faced with change. As Nike says, just do it. Hesitation often leads to doing things the same old way and expecting a different result. Make the decision to start. If you’re unhappy, then give yourself permission to modify or stop what you’re doing without any guilt. There’s no one right or wrong way to do anything. Make your own path and do so with purpose.

2. There will be a lot of naysayers. Tune out the noise.

Everyone has opinions, and they often don’t hold back. That’s OK, but surround yourself with like-minded people. It makes the journey more enjoyable.

3. Look for opportunities that support your change.

I didn’t realize how many plant-based food options there would be in restaurants, coffee shops, grocery stores, etc. Even fast food and chain restaurants are catering to vegetarians and vegans. Starbucks recently announced that it’s adding oat milk to its menu in 1,300 stores.

As I discussed in a recent article, personalizing the customer experience is a smart business strategy to differentiate your brand. In the context of change, this also reinforces my point. When you commit yourself to making a change and keep your eyes open, you’ll see many opportunities all around you.

4. Small changes often have big impacts.

I’ve found that when we overthink or overcomplicate a task, it leads to accomplishing nothing. So, break down tasks in the pursuit of change. Remember that every action counts. If you only have 30 minutes to exercise instead of your usual hour, for example, commit to it for half an hour rather than pushing it off for another day — or never.

5. Be the master of your own fate.

There’s an inspiring line in the poem “Invictus” by William Ernest Henley: “I am the master of my fate, I am the captain of my soul.” I first heard this quote in the movie Invictus, which my friend had recommended to me and I now recommend to others.

You control your destiny. The choices you make today impact tomorrow. Build your self-confidence and believe you can make positive changes. That’s when you will do the unimaginable. Morgan Freeman talks about this in more detail.

6. Be mindful — and reap the positive benefits.

Since switching my food choices, I am more mindful when shopping, cooking and eating. I now read labels, which I had never done before. I’m tasting so many new foods and trying restaurants I’d never had thought about. My diet requires me to get more creative, and that makes life more fun. So slow down and enjoy the little things about the change you’re making. I’ve found that being mindful about positive change amplifies happiness.

7. Find (and maintain) a support network.

When making a change, communicate to your friends and family that you need their support. Leverage communities on Facebook, Instagram, and other social platforms — there is so much knowledge-sharing to go around. Find a partner and hold each other accountable.

8. Move forward from fear.

With any new habit, it’s normal to feel doubtful and fearful of the unknown. Recognize that it’s OK to feel that way but move forward without letting it hold you back. You’ll be glad you did. If you need inspiration, I recommend reading Feel the Fear…and Do It Anyway by Susan Jeffers, Ph.D.

9. Recognize that change is not easy, but self-control is empowering.

Conquering anything challenging, whether it’s a new diet or exercise plan, or a new job or project can feel overwhelming when you first get started. Practice does make perfect and becomes rewarding. Be intentional and focused on your purpose by reminding yourself of the “why” behind the change every day.

10. Everyone has stories. Listen and adapt to what works for you.

As human beings, we’re all experiencing life in different ways. Take the time to ask questions and share your experience. Read books. Listen to podcasts and TEDx Talks. You may be surprised when something you already know resonates in a whole new way. Epiphanies happen when least expected.

What changes have you made and how has it affected your perspective? Which tip above resonates with you most, and what would you add to the list?

How To Achieve Success Despite Triumphs & Struggles

How To Achieve Success Despite Triumphs & Struggles

Stacy Sherman joins Carolyn Kiel, Host of Beyond 6 Seconds, featuring extraordinary stories from everyday people about achieving success despite challenges along the journey. I’m honored to join her podcast to discuss important topics that can inspire others to achieve more happiness and success at work and at home.

 

During the episode, you’ll hear us talk about:

  • How to conquer challenges and achieve success even when it feels like you’re going against gravity.
  • How to amplify your voice about topics you are passionate about and remove fears so you can get started.
  • How to balance work, family, friends, and hobbies. Hint: it requires being intentional about time management.
  • How writing with authenticity builds credibility. It’s my formula for achieving success as a blogger and woman in Corporate America.
  • And much more

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