How To Journey Map by DoingCXRight

How To Create A Customer Journey Map (Free Template)

In my recent article, I wrote about “WHAT Is A Journey Map and WHY Create One?” Once you understand the importance, you may be wondering HOW to get started and improve your CX skills. If you are interested in learning more, you have come to the right place. Continue Reading →

Customer Journey Map. What is it? Why Do It? (Part 1)

A customer journey map is an important concept. Many people do not fully understand what is it and why create one. To keep it simple, a journey map is merely a diagram that shows the steps customer(s) go through when interacting with a company. It is common to interact with companies in multiple ways such as shopping online and visiting a retail store. The need for a journey map becomes most important as the number of touchpoints increase and when the customer buying path gets complex. Continue reading “Customer Journey Map. What is it? Why Do It? (Part 1)”