Getting Customers Back To Buy Again & Again

Getting Customers Back To Buy Again & Again

by | Aug 11, 2021 | DoingCXRight®‬ Podcast

Doing CX Right podcast show on Spotify with host Stacy Sherman
DoingCXRight-Podcast-on-Amazon-with-host-Stacy-Sherman.
Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman
Doing CX Right podcast show on iHeart Radio with host Stacy Sherman

Stacy Sherman interviews NY Times best-selling author, speaker, and customer service expert, Shep Hyken, in her debut podcast to discuss how brand leaders can get customers back to buy again and again and stay brand loyal.

During the episode, you’ll learn:

  • What does customer loyalty really mean?
  • What are proven tactics to get repeat customers?
  • Which brands are doing customer experience right and how best to measure CX?
  • What are actionable tips to build a business culture where employees are committed to driving customers back?

And so much more.

 

Watch 1-minute preview  

Want to hear more from Stacy Sherman and Shep Hyken?

Check out Shep’s Amazing Business Radio about Diversity & Inclusion within CX -> HERE

And, how to advance CX through voice of customer best practices -> HERE.

About Shep Hyken ~ Getting Customers Back

Shep is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service and experience expert and keynote speaker, Shep works with companies that want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.

When you hire Shep to present a customer service or customer experience speech, your audience will leave with tools, ideas and concepts that they can put to use immediately. Shep combines important information with an entertaining and engaging style to create exciting programs for his audiences. Shep promises to deliver one of the most exciting and memorable speeches you and your audience will ever experience!

About Stacy Sherman: Founder of Doing CX Right®‬

An award-winning certified marketing and customer experience (CX) corporate executive, speaker, author, and podcaster, known for DoingCXRight®. She created a Heart & Science™ framework that accelerates customer loyalty, referrals, and revenue, fueled by engaged employees and customer service representatives. Stacy’s been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Liveops, Schindler elevator, Verizon, Martha Steward Craft, AT&T++.   Stacy is on a mission to help people DOING, not just TALKING about CX, so real human connections & happiness exist. Continue reading bio >here.

Business & Personal Relationship Lessons From 27 Years Of Marriage

Business & Personal Relationship Lessons From 27 Years Of Marriage

by | Aug 12, 2020 | Leadership & Personal Growth

Today is my milestone 27th wedding anniversary. Having come from divorced parents, it’s a big deal for me. I tell you this because there are many relationship lessons I’ve learned over the years, and want to inspire you to enrich connections with your partner, friends, colleagues, and customers too. 

You may be wondering what does marriage have to do with business? My answer is a lot! There are many correlations because when employees and agents feel satisfied, included, and cared for (like a happy spouse), they pay it forward. Their actions impact customer experiences and, ultimately, loyalty too. 

10 WAYS TO ENHANCE YOUR RELATIONSHIPS

  1. Show appreciation in big and small ways. People naturally do more for others when they feel valued. Say thank you often. Tell people how much they matter. Gratitude goes a long way.
  2. Listen intentionally. Concentrate on what people are verbally expressing as well as what they are NOT saying. Read between the lines and react appropriately.
  3. Pick your battles. Focus on your end game. Ask yourself: do I want a relationship or to be right? The answer will drive your actions.
  4. Practice radical acceptance. People will behave in ways that do not always make sense. Accept others for whom they are versus who you want them to be.
  5. Throw away perfection. It takes a lot of energy and often results in diminishing returns. Keep doing your best and accept flaws.
  6. Be forgiving. Mistakes will happen. Avoid fighting in public and whenever conflict happens, review lessons together to avoid issues happening again.
  7. Communicate. Let me stress this again. Communicate a lot! Pick up the phone more than emailing and texting as they often lead to misunderstandings.
  8. Celebrate not just Hallmark designated holidays. Create unexpected memorable Wow moments throughout the year.
  9. Don’t take things personally. As I’ve learned in the Four Agreements, people misinterpret stories and believe they are involved when that is not the case. Be mindful and avoid this habit.
  10. Present a united front. If you have kids, for example, show them what a good partnership looks like. The same is true with customers. Do not let different department goals get in the way of how the team shows up. Alignment is essential.
Stacy Sherman Relationship Success Tips

FINAL WORDS OF WISDOM:

 It’s easy to walk away and harder to stay when times are tough. Nothing forces us to keep a relationship alive and thriving. It must be purposeful and intentional, which means waking up each morning and being clear how you want to EXPERIENCE THE DAY with people you care about.  What you do today affects all your tomorrows!

I’m interested to know your views about creating and sustaining a long term relationship.  

If you like this article, please read my other one about the Four Agreements. It’s a life-changing book, which I have summarized for you. 

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