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Diversity, Inclusion & Belonging Differences and CX Impacts

by Stacy Sherman | Jul 21, 2021 | D&I Articles, Guest CX Articles

When employees feel valued, appreciated and have a sense of belonging, customers see & feel it too. Learn & apply CX best practices at your workplace

Employee Retention Depends On Inclusion Not Just Diversity

by Stacy Sherman | May 20, 2021 | Company Culture & Employees, D&I Articles

Diversity is rising as leaders understand the importance. Yet, inclusion needs more focus. Learn best practices for business success

Diversity & Inclusion Within CX

by Stacy Sherman | May 2, 2021 | D&I Podcasts, Featured Podcasts

Stacy Sherman and Shep Hyken discuss how diversity and inclusion impact customer experience & best practices to adopt in any business size.

Stacy Sherman Speaks About Diversity & Inclusion at National Event

by Stacy Sherman | Mar 1, 2020 | Miscellaneous

Getting a "seat at the table" where decisions are made and working around "boys clubs" for years isn't easy. I haven't always been included even when discussions pertain to my job. Rather than feel stuck, I've shifted my attitude and intentionally advocate for the...

CX Leadership & Overcoming Diversity Challenges

by Stacy Sherman | Jun 27, 2020 | Company Culture & Employees, D&I Articles, Leadership & Personal Growth

There’s an increasing amount of conversations about diversity and inclusion, and I love it! It’s actually possible that the next generation

Driving Positive Outcomes During CX Day, Customer Service Week & Beyond

by Stacy Sherman | Aug 14, 2022 | DoingCXRight®‬ Podcast

Greg Melia, CEO of CXPA organization, and Stacy Sherman share valuable ways you can celebrate National CX Day and Customer Service week to show extra appreciation to customers, employees, and agents.

Celebrating 100 Episodes! Shep Hyken Interviews Stacy Sherman

by Stacy Sherman | Aug 27, 2023 | DoingCXRight®‬ Podcast

Stacy Sherman marks 100 episodes with insights on her podcast journey, celebrating the milestone, and advice from lessons along the way.

Future-Proofing Your Business with Unstoppable CX Leadership and Innovation

by Stacy Sherman | Jul 9, 2023 | DoingCXRight®‬ Podcast

Victoria Pelletier, a corporate leader known as “the turnaround queen,” and Stacy Sherman discuss practical strategies to elevate customer experiences, engage teams, and drive business growth through unstoppable CX leadership.

The Zero-In Formula: Building A Customer-Centric Brand That People Crave

by Stacy Sherman | Jun 11, 2023 | DoingCXRight®‬ Podcast

Dennis Geelan, author and entrepreneur, and Stacy Sherman Discuss The “Zero-In” Approach and Practical Strategies to Take Your Customer-Centric Brand To The Next Level.