You searched for workforce trends

The Gig Economy: A Win-Win for Businesses and Distributed Workforce

by Stacy Sherman | Jan 19, 2023 | Contact Center

As companies are downsizing, the gig economy offers value for companies and individuals Learn about workforce trends and how you can benefit.

Workplace Trends in 2023 and Beyond

by Stacy Sherman | Oct 30, 2021 | Company Culture & Employees

How will workplace experiences change in the upcoming years? Read predictions and plan ahead to gain customer and employee brand loyalty.

Expert Insights on Improving Customer Experience in the Contact Center Industry

by Stacy Sherman | Feb 12, 2023 | Contact Center, DoingCXRight®‬ Podcast

Peter Ryan, market analyst, and Stacy Sherman discuss how technology is changing the contact center & valuable delivery models to succeed based on workforce trends.

The New Rules of Customer Experience in a Post-Digital Era

by Stacy Sherman | Aug 6, 2023 | DoingCXRight®‬ Podcast

Antonio Grasso, well know technologist, and Stacy Sherman reveal the next-level Customer Experience strategies for the post-digital era. Listen to podcast for comprehensive insights.

Becoming an Unforgettable Customer-Centric Company

by Stacy Sherman | Oct 30, 2022 | DoingCXRight®‬ Podcast

Jeanne Bliss, 5-time Chief Customer Officer & author, provides actionable ways to become an unforgettable customer-centric company that customers continue to buy from and rave about to others

Get Featured On DoingCXRight®‬ Podcast

by Stacy Sherman | Oct 15, 2022 | Miscellaneous

Do you have customer experience, customer service, employee experience, or actionable leadership tips to share? Apply to be on award-winning DoingCXRight® podcast and social channels.

Recruiting & Hiring Best Practices For Customer Success

by Stacy Sherman | Jun 18, 2022 | DoingCXRight®‬ Podcast

Sam Brenner, a workforce business expert, explains how employers can find, hire and retain customer-centric employees. And advice to candidates who seek more job fulfillment and happiness, leading to customer success.

Get Featured On DoingCXRight®‬ Blog

by Stacy Sherman | Feb 22, 2022 | Featured Blog, Resources

Do you have customer experience, customer service, or employee experience leadership tips to share? Apply to get featured on award winning DoingCXRight®‬ blog.

How Impact Sourcing is the Ultimate Loyalty Strategy for Modern Business

by Stacy Sherman | Aug 19, 2023 | Contact Center, DoingCXRight®‬ Podcast

Rita Soni, Principal Analyst at Everest Group, explains the latest trends on impact sourcing and how hiring underserved talent transforms customer experience.