As companies are downsizing, the gig economy offers value for companies and individuals Learn about workforce trends and how you can benefit.
The Gig Economy: A Win-Win for Businesses and Distributed Workforce
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Doing CX Right Blog
Results for "workforce trends"
Workplace Trends in 2023 and Beyond
How will workplace experiences change in the upcoming years? Read predictions and plan ahead to gain customer and employee brand loyalty.
Expert Insights on Improving Customer Experience in the Contact Center Industry
Peter Ryan, market analyst, and Stacy Sherman discuss how technology is changing the contact center & valuable delivery models to succeed based on workforce trends.
Becoming an Unforgettable Customer-Centric Company
Jeanne Bliss, 5-time Chief Customer Officer & author, provides actionable ways to become an unforgettable customer-centric company that customers continue to buy from and rave about to others
Recruiting & Hiring Best Practices For Customer Success
Sam Brenner, a workforce business expert, explains how employers can find, hire and retain customer-centric employees. And advice to candidates who seek more job fulfillment and happiness, leading to customer success.
Get Featured On DoingCXRight® Blog
Do you have customer experience, customer service, or employee experience leadership tips to share? Apply to get featured on award winning DoingCXRight® blog.
Why and How To Create A Purpose-Driven Brand That Customers Love
Customers pay a premium & stay loyal to purpose-driven brands that align with their values. Learn proven tactics to differentiate your company.
Building A Winning Customer-Centric Organization The Right Way
Stacy Sherman & Annette Franz, author known for “putting the customer in customer experience” explain what it takes to create and sustain a customer-centric culture that is “Built to Win.”
The Future of Remote Work for Contact Centers
Customer service operations & contact centers are going through dramatic changes in every organization and respective departments.
Why You Should Care About Employee Experience
Employee experience starts well before the employee signs on the dotted line. Consider that your candidates may already
