As companies are downsizing, the gig economy offers value for companies and individuals Learn about workforce trends and how you can benefit.
Doing CX Right Blog
Results for "workforce trends"Workplace Trends in 2023 and Beyond
How will workplace experiences change in the upcoming years? Read predictions and plan ahead to gain customer and employee brand loyalty.
Expert Insights on Improving Customer Experience in the Contact Center Industry
Peter Ryan, market analyst, and Stacy Sherman discuss how technology is changing the contact center & valuable delivery models to succeed based on workforce trends.
The New Rules of Customer Experience in a Post-Digital Era
Antonio Grasso, well know technologist, and Stacy Sherman reveal the next-level Customer Experience strategies for the post-digital era. Listen to podcast for comprehensive insights.
Becoming an Unforgettable Customer-Centric Company
Jeanne Bliss, 5-time Chief Customer Officer & author, provides actionable ways to become an unforgettable customer-centric company that customers continue to buy from and rave about to others
Get Featured On DoingCXRight® Podcast
Do you have customer experience, customer service, employee experience, or actionable leadership tips to share? Apply to be on award-winning DoingCXRight® podcast and social channels.
Recruiting & Hiring Best Practices For Customer Success
Sam Brenner, a workforce business expert, explains how employers can find, hire and retain customer-centric employees. And advice to candidates who seek more job fulfillment and happiness, leading to customer success.
Get Featured On DoingCXRight® Blog
Do you have customer experience, customer service, or employee experience leadership tips to share? Apply to get featured on award winning DoingCXRight® blog.
How Impact Sourcing is the Ultimate Loyalty Strategy for Modern Business
Rita Soni, Principal Analyst at Everest Group, explains the latest trends on impact sourcing and how hiring underserved talent transforms customer experience.
Achieving Customer Experience Goals: Blending People, Tech & Metrics
CX leaders Stacy Sherman and Tim McElgunn share data-proven strategies to achieve your customer experience goals in 2023 and beyond