Peter Ryan, market analyst, and Stacy Sherman discuss how technology is changing the contact center & valuable delivery models to succeed based on workforce trends.
Jackie Yeaney, 6x CMO shares customer experience and marketing trends in the digital world based on working at reputable tech companies. Learn why acquiring and retaining customers are no longer about campaigns.
Anthony Coppedge, IBM’s Global Digital Sales leader, shares practical ways to establish clear, measurable objectives and track progress. It entails “stopping the stupid” and eliminating unnecessary work to focus on high-impact tasks that improve customer experience and profitability.
Daniel Pink, author of five New York Times bestsellers, and Stacy Sherman discuss the value of regret and how looking backward moves us forward in business and life.
Brian Elliott, SVP at Slack and Executive Leader of Future Forum, and Stacy Sherman talk about the future of work and tactics to stay ahead of the curve. Learn about scheduled flexibility & how to retain a customer-centric distributed team.
Mark Schaefer, best-selling author and branding expert, says we’re on the cusp of a marketing and customer experience revolution, and you are leading it. Learn how to leverage influencer marketing & become a credible influencer yourself.
Zack Pousman, Founder of Helpfully, shares user experience (UX) & customer experience (CX) tactics to create solutions people truly need without making dangerous assumptions.
Battalion Chief, David Hollenback, shares fireproof strategies to lead through challenging situations, overcome limiting beliefs, create a plan for the future & leave an intentional legacy
Max Ball, Principal Analyst at Forrester, explains the difference between customer experience and customer service, trends to plan for and effective ways to solve customer needs versus creating pain points.
Sean Hawkins, a customer experience & contact center management expert, explains how to deliver great customer service through engaged and loyal agents. Learn how to do the basics right based on what’s in your control.
