Neal Schaffer, Sales and Marketing expert, reveals the best-kept secrets to identifying, approaching, and engaging valuable influencers who help you elevate your brand and get new clients.
The Power Of Influencers To Get New Customers
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Doing CX Right Blog
DoingCXRight® Podcast
Doing Customer Experience Right Through Content Marketing
Michael Brenner, author of The Content Formula, and Mean People Suck, explains content marketing best practices to create impact and keep your brand at the forefront of peoples’ minds when it’s time to buy what you sell.
Making Your Brand Tattoo-Worthy
Jim Knight, Best-Selling Author (Culture That Rocks, & Leadership That Rocks) explains how to make employees feel like rockstars and customers love and advocate for your brand more than any other.
Breaking Silos and Harnessing Data to Improve Customer Experiences
Celia Fleischaker, CMO at Verint, explains how to elevate relationships and customer engagement across channels from marketing, and sales to customer service and support by breaking silos and improving inefficiencies
Planning For Cryptocurrency & New Technology To Enhance Customer Service Experiences
Adrian Swinscoe, CX visionary, and best-selling author explains how blockchain and related technology are impacting business success. Learn why and how to pivot your strategies to stand out from competitors.
Maximizing Agent and Employee Engagement To Deliver Customer Excellence
Rob Stewart, Business Author, and Teacher shares how to maximize staff engagement & productivity while reducing costs (turnover, recruitment, training) for sustainable business growth.
Improving Communication & Re-humanizing Business Through Videos
Ethan Beute, Autor and Chief Evangelist at BombBomb, shares best practices for using videos to elicit positive emotions, enhance relationships and rehumanize business as a brand differentiator.
Getting To The Next Level Starts With You
Lauren Herring, Autor, and CEO of Impact Group, provides actionable tips to future-proof your career and elevate employee engagement for better customer experiences and business outcomes.
Advancing Customer Experiences Through IT Alignment
Michael Buckham-White, Global Technology Managing Director at Deloitte, shares leadership best practices and effective ways to partner with your technology (IT) team for improved customer satisfaction.
Reducing Burnout To Deliver Better Customer Experiences
Marcey Rader, productivity expert, and three-time bestselling author explains how to banish burnout, retain good people, and achieve success through practical tools and sustainable habits.
