Read advice from today’s most accomplished women leaders on how to negotiate, lead teams, and grow a business without compromising who you are.
Best Career and Leadership Advice from 30 Women Across Industries
read more
Doing CX Right Blog
Doing CX Right℠ Podcast
Seth Godin on AI, CX, and the Future of Customer Service
Stacy Sherman and Seth Godin challenge conventional wisdom about customer experience including why investing in your current customers could be more beneficial than chasing new ones And, how to harness the synergy between humans and AI in a technology-driven world. Packed with actionable insights, the conversation will inspire you to think differently and reassess the status quo.
Want Business Growth? Focus on the Trillion-Dollar Deaf Customer Segment
Being deaf shouldn’t make everyday customer service a constant struggle, yet millions face spoken-only support systems. Stacy Sherman, with Craig Radford and Vannessa LeBoss, reveals how an accessible customer experience reduces call times, stops costly errors, and accesses a $3 trillion market.
What Fearless Leaders Know About Building the Best Customer Experiences (That Others Don’t)
Many leaders still think emotions don’t belong in business, but that belief limits performance. Stacy Sherman talks to former Marine and Tesla culture leader, Kristen Kavanaugh, about how courageous leadership transforms fear into better decisions, stronger teams, and superior customer experiences. Listen to podcast now.
CEO Who Proves Customer Feedback Is A Growth Strategy Leaders Overlook
From airport bathrooms to checkout lines, companies love asking for feedback, but what they do with it separates the talkers from the change-makers. Stacy Sherman talks with HappyOrNot CEO Miika Mäkitalo about how one tap can reveal everything leaders need to know about loyalty, trust, and growth.
Best Leadership Advice: 200th Doing CX Right Podcast Highlights
To celebrate the 200th edition of Doing CX Right℠ Podcast, Stacy Sherman compiles the most memorable leadership advice shared by renowned guests. This special release offers a practical masterclass of strategies you can use to grow your business and advance your personal career development, all in one milestone episode.
How To Turn Painful Customer Complaints Into Profitable Growth
Stop guessing what customers want. In this episode of Doing CX Right℠, Stacy Sherman talks to Michael Nguyen about using Customer Intelligence to uncover what truly drives loyalty, smarter decisions, and growth that outpaces competitors.
How to Drive Strategic Growth with Customer Journey Orchestration
What does customer journey orchestration have to do with retention and revenue? The answer is everything. Learn why and how to do CX right. Listen to podcast now with Stacy Sherman and featured guest, Bill Staikos.
Dollars and Sentiment: Measuring the Real Value of Customer Emotions
Many business leaders overlook emotional connection. Stacy Sherman and Patrick McCullough, President of Hallmark Business, show how it drives revenue—and why it belongs in your customer experience strategy. Listen to podcast now.
Both/And Thinking: Breakthrough Solutions To Solve Toughest Customer Problems
Transform conflicts into breakthroughs. Get powerful strategies from Stacy Sherman and Professor Wendy Smith to navigate complex customer problems and drive innovation in business.
