Evan Kirstel, an expert analyst in disruptive technologies, and Stacy Sherman discuss how you can transform customer experiences with generative AI to achieve service efficiency while maintaining human empathy.
Cynthia James, Author, International Coach and TedX Speaker, explains why “Your Voice Matters” and tactics for speaking up to increase success in your business and life.
Brian Solis, Author, and VP of Global Innovation at Salesforce joins Stacy Sherman’s DoingCXRight podcast about creating superior customer experiences by balancing AI, emerging tech & human interactions.
Wally Feresten, known as the Cue Card guy for over 30 years, shares lessons learned from working on late-night TV shows and SNL, and how to get and keep customer loyalty/fans.
Nir Eyal, a behavioral design expert, and Stacy Sherman discuss how businesses can tap into human emotions to influence buyers and create brand-loyal customers.
Peter Ryan, market analyst, and Stacy Sherman discuss how technology is changing the contact center & valuable delivery models to succeed based on workforce trends.
Jackie Yeaney, 6x CMO shares customer experience and marketing trends in the digital world based on working at reputable tech companies. Learn why acquiring and retaining customers are no longer about campaigns.
Anthony Coppedge, IBM’s Global Digital Sales leader, shares practical ways to establish clear, measurable objectives and track progress. It entails “stopping the stupid” and eliminating unnecessary work to focus on high-impact tasks that improve customer experience and profitability.
Daniel Pink, author of five New York Times bestsellers, and Stacy Sherman discuss the value of regret and how looking backward moves us forward in business and life.
Brian Elliott, SVP at Slack and Executive Leader of Future Forum, and Stacy Sherman talk about the future of work and tactics to stay ahead of the curve. Learn about scheduled flexibility & how to retain a customer-centric distributed team.
