Joanne Lipman, Author and Journalist, and Stacy Sherman provide concrete steps for reinvention to gain personal and business growth.
The Path to Reinvention: Transforming Your Work and Life for Lasting Success
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Doing CX Right Blog
DoingCXRight® Podcast
The Science Behind Happy Leaders and Improved Customer Service Experiences
Tia Graham, speaker and author about Happy Leaders, and Stacy Sherman share actionable tips to increase employee engagement and bottom-line results based on working with dozens of global companies.
The Future of Customer Service: How Generative AI is Changing the Game
Evan Kirstel, an expert analyst in disruptive technologies, and Stacy Sherman discuss how you can transform customer experiences with generative AI to achieve service efficiency while maintaining human empathy.
The Art of Mastering Your Authentic Voice for Maximum Success
Cynthia James, Author, International Coach and TedX Speaker, explains why “Your Voice Matters” and tactics for speaking up to increase success in your business and life.
AI and the Human Element: How to Strike a Balance in the Workplace
Brian Solis, Author, and VP of Global Innovation at Salesforce joins Stacy Sherman’s DoingCXRight podcast about creating superior customer experiences by balancing AI, emerging tech & human interactions.
Insights from Saturday Night Live & The Entertainment Industry About Customer Loyalty
Wally Feresten, known as the Cue Card guy for over 30 years, shares lessons learned from working on late-night TV shows and SNL, and how to get and keep customer loyalty/fans.
The Hook Model: Unlocking Secrets of Customer Engagement
Nir Eyal, a behavioral design expert, and Stacy Sherman discuss how businesses can tap into human emotions to influence buyers and create brand-loyal customers.
Expert Insights on Improving Customer Experience in the Contact Center Industry
Peter Ryan, market analyst, and Stacy Sherman discuss how technology is changing the contact center & valuable delivery models to succeed based on workforce trends.
Marketing & Customer Experience Trends From A CMO Executive Lens
Jackie Yeaney, 6x CMO shares customer experience and marketing trends in the digital world based on working at reputable tech companies. Learn why acquiring and retaining customers are no longer about campaigns.
“Stopping The Stupid” For Better Customer Experience Outcomes Over Outputs
Anthony Coppedge, IBM’s Global Digital Sales leader, shares practical ways to establish clear, measurable objectives and track progress. It entails “stopping the stupid” and eliminating unnecessary work to focus on high-impact tasks that improve customer experience and profitability.
