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Are you struggling to create loyal brand customer advocates? Seeking ways to turn your customers into raving fans? This episode will inform you exactly what to do.
Show host and customer experience expert, Stacy Sherman sits down with Brittany Hodak, award-winning entrepreneur and author, to discuss the five essential elements of getting and keeping loyal customers. We want you to have raving fans who continuously tell everyone they know about your products and services.
Drawing on experience working with big brands like Walmart and Disney and performers like Katy Perry and Dolly Parton, Brittany shares valuable insights and key lessons from her background in the entertainment industry. Her stories are inspiring and informative. Take notes, as you’ll get many actionable tips from this show.
What You’ll Learn About Getting & Keeping Raving Fans:
- Why customer experience matters and how to do CX right.
- Research and the inspiration for Britanny’s book about creating super fans.
- 5 impactful customer experience tactics you can do right now.
- The biggest threat to CX and how to get ahead of it.
- Ideal organization structure and perspectives on the Chief Experience Officer (CXO) role.
- The role of artificial intelligence (AI) and how to leverage technology in CX.
- Fun facts about Brittany as a World Guinness Record holder and more
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About Brittany Hodak: Creating Loyal Customer Advocates
An award-winning entrepreneur, author, and customer experience speaker who has delivered keynotes to organizations, including American Express and the United Nations. She has worked with some of the world’s biggest brands and entertainers, including Walmart, Disney, Katy Perry, and Dolly Parton. She founded and scaled an entertainment startup to eight figures before exiting, and she is the former Chief Experience Officer of Experience.com. Her book, Creating Superfans, was released on January 10, 2023.
About Stacy Sherman: Founder of Doing CX Right®
Customer experience and marketing global keynote speaker, journalist, co-author of two books, coach and host of the award-winning DoingCXRight podcast. Known for her Heart & Science™ framework that produces profitable clients and brand loyalty–fueled by an empowered workforce. Stacy’s been walking the talk for 25 years as a strategist and practitioner at companies of all sizes and industries, i.e., Liveops, Verizon, Schindler Elevator Corp, Wilton Brands, and AT&T. She’s also a board advisor at multiple universities, featured in Forbes and other top-rated publications. Her Why/ Mission: Cultivating meaningful, authentic relationships and experiences so people have more fulfillment in business and life. Contact Stacy for DOING CX RIGHT, not just TALKING about it. Continue reading bio >here.