How will workplace experiences change in the upcoming years? Read predictions and plan ahead to gain customer and employee brand loyalty.
Doing CX Right Blog
Results for "NPS"How To Increase Employee Engagement & CX Ownership
Listen to Colin Shaw, 7-time author, about how to elevate customer satisfaction through engaged employees.
Taking Control Over Your Career
Listen to Stacy Sherman & Lauren Herring speak about women leadership, careers and lessons to thrive in business and life
What CX Skills Are Most Important & How To Achieve Them
If you want to transform your brand & gain a competitive edge, you need to elevate your customer experience skills & hire the right people.
How To Secure Customer Experience Investment
Getting Executive buy-in and budget for customer experience programs is not so easy when there are leaders at the top who don’t fully understand the true value of CX. MyCustomer interviewed me and other customer experience professionals to find out what we have...
How Great Customer Service Can Turn Anger Into Happiness
Mistakes happen as we’re human. Yet, how employees respond can make or break brand reputation. Learn customer service lessons from incredible story.
5 Ways To Use Social Media To Improve Customer Experiences
Are you listening & responding to what customers say on social media? Learn how to gain a competitive edge by leveraging “voice of customer.”
Why You Must Drive the Customer Experience with the Employee Experience
Employee experience matters just as much, if not more than the customer experience. Learn why and what you can do to differentiate your brand.
What Drives Customers Loyalty? (Hint: It’s Not Price)
The smallest gestures by frontline employees can be a significant reason shoppers turn into repeat buyers. I was
Empowering Employees Leads To Better CX
Ringcentral talks to Stacy Sherman about how companies can create lasting customer loyalty through an engaged workforce. Read interview