Learn how your company can increase the chances that customers will be brand loyal by applying journey mapping & customer experience best practices
4 Strategic Approaches to Customer Journey Mapping
read more
Doing CX Right Blog
Results for "NPS"
Winning On Purpose & Measurements Of Customer Success
Fred Reichheld, the creator of the Net Promoter System, explains the newest thinking (NPS 3.0), and doing it the right way, which includes “Winning On Purpose” and enriching customer lives. Because, when customers feel loved, they come back for more and bring friends—generating good profits.
Podcasts
Stacy Sherman, host of the award-winning Doing CX Right podcast, shares proven strategies along with featured guests, to help you gain loyal customers who buy again & tell others. Listen now and apply tactics to grow your business.
Your Role As An Experience Maker
Dan Gingiss, CX author speaker and coach, explains how to authentically lead and intentionally create remarkable experiences so that customers become your best marketers.
Workplace Trends in 2023 and Beyond
How will workplace experiences change in the upcoming years? Read predictions and plan ahead to gain customer and employee brand loyalty.
How To Increase Employee Engagement & CX Ownership
Listen to Colin Shaw, 7-time author, about how to elevate customer satisfaction through engaged employees.
Taking Control Over Your Career
Listen to Stacy Sherman & Lauren Herring speak about women leadership, careers and lessons to thrive in business and life
What CX Skills Are Most Important & How To Achieve Them
If you want to transform your brand & gain a competitive edge, you need to elevate your customer experience skills & hire the right people.
How To Secure Customer Experience Investment
Getting Executive buy-in and budget for customer experience programs is not so easy when there are leaders at the top who don’t fully understand the true value of CX. MyCustomer interviewed me and other customer experience professionals to find out what we have...
How Great Customer Service Can Turn Anger Into Happiness
Mistakes happen as we’re human. Yet, how employees respond can make or break brand reputation. Learn customer service lessons from incredible story.
