Learn how your company can increase the chances that customers will be brand loyal by applying journey mapping & customer experience best practices
Doing CX Right BlogResults for "customer journey"
Ian Golding, a highly influential CX consultant, explains how to improve the customer journey, increase retention & turn employees into loyal brand advocates
If you want to develop products & services that meet customer expectations, you must first create a journey map that follows best practices. In this
A customer journey map is a simple concept: it is a diagram that shows the steps customer(s) go through when interacting with a company
Many companies spend a lot of time and budget on acquiring new customers. They focus on driving satisfaction in the early stages of the journey (Learn & Buy) and ignore customer experiences and sentiments once payment is received. This is often the case for companies offering membership-based services. We recently encountered a situation that demonstrates essential CX lessons.
Kerry Bodine, co-author of Outside In and a globally recognized customer experience expert, explains how to put the customer first and gain financial benefits by doing human-centered design and journey mapping the right way.
Learn about journey mapping, how the process helps leaders understand their customers better and best practices.
Does price and deals win repeat business or customer service experiences? Uncover what sways consumer loyalty and actionable strategies. Read expert views now.
Customer experience expert Stacy Sherman and featured guest Marty Grunder, CEO and “Entrepreneur Of The Year,” discuss the essentials to elevate customer satisfaction by mastering the right questions, sentiment tracking, internal culture, and roleplaying. Listen and apply Doing CX Right lessons now.
Learn how to turn every customer experience mistake into a strategic opportunity that strengthens brand loyalty and human connections.