Ian Golding, a highly influential CX consultant, explains how to improve the customer journey, increase retention & turn employees into loyal brand advocates
Improving The Customer Journey With Employees As Heroes
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Doing CX Right Blog
Results for "customer journey"
How To Create A Customer Journey Map (Free Template)
If you want to develop products & services that meet customer expectations, you must first create a journey map that follows best practices. In this
Customer Journey Map. What is it? Why Do It?
A customer journey map is a simple concept: it is a diagram that shows the steps customer(s) go through when interacting with a company
The End Of The Customer Journey Matters Just As Much As The Beginning
Many companies spend a lot of time and budget on acquiring new customers. They focus on driving satisfaction in the early stages of the journey (Learn & Buy) and ignore customer experiences and sentiments once payment is received. This is often the case for companies offering membership-based services. We recently encountered a situation that demonstrates essential CX lessons.
Understanding Customers Through Journey Mapping
Learn about journey mapping, how the process helps leaders understand their customers better and best practices.
Experts Share Secrets on How To Delight Customers & Create Loyal Superfans
Learn and apply impactful tips to delight your customers and increase brand advocacy for long-term success.
Advancing Customer Experiences Through IT Alignment
Michael Buckham-White, Global Technology Managing Director at Deloitte, shares leadership best practices and effective ways to partner with your technology (IT) team for improved customer satisfaction.
Solving Customer Pain Points Through Research, Design and Innovation
Alex Genov, Head of Research at Zappos, explains how to win customer hearts and wallets through real innovation. Learn best practices to fix customer pain points leveraging data and human factors.
Doing What’s Right For Customers While Balancing Internal Processes
Bil Staikos Snr VP at Medallia explains your employees’ behavior is your customer experience. You can’t separate them out. Learn how to lead with excellence and do what’s right for customers through engaged employees.
5 Reasons to Get Customer Experience Certification & University Recommendations
While on-the-job training & books provide great learnings, customer experience (CX) certification helps advance your career & brand. Contact Stacy Sherman for details and discount too
