As companies are downsizing, the gig economy offers value for companies and individuals Learn about workforce trends and how you can benefit.
Doing CX Right BlogResults for "workforce trends"
Workplace Trends in 2023 and Beyond
How will workplace experiences change in the upcoming years? Read predictions and plan ahead to gain customer and employee brand loyalty.
Expert Insights on Improving Customer Experience in the Contact Center Industry
Peter Ryan, market analyst, and Stacy Sherman discuss how technology is changing the contact center & valuable delivery models to succeed based on workforce trends.
Becoming an Unforgettable Customer-Centric Company
Jeanne Bliss, 5-time Chief Customer Officer & author, provides actionable ways to become an unforgettable customer-centric company that customers continue to buy from and rave about to others
Get Featured On DoingCXRight® Podcast
Do you have customer experience, customer service, employee experience, or actionable leadership tips to share? Apply to be on award-winning DoingCXRight® podcast and social channels.
Recruiting & Hiring Best Practices For Customer Success
Sam Brenner, a workforce business expert, explains how employers can find, hire and retain customer-centric employees. And advice to candidates who seek more job fulfillment and happiness, leading to customer success.
Get Featured On DoingCXRight® Blog
Do you have customer experience, customer service, or employee experience leadership tips to share? Apply to get featured on award winning DoingCXRight® blog.
Digital Transformation and Customer Experience Innovation Lessons
Dr. Joerg Storm, a digital transformation expert, and Stacy Sherman reveal emerging tech trends, such as virtual and augmented reality, AI tools, and voice recognition, providing real-world examples of how these innovations shape customer experiences.
Building an Irresistible Brand: The Link Between Employee Engagement and Customer Service
Josh Bersin, renowned HR industry expert and author, and Stacy Sherman provide proven tactics to maximize employee engagement, align teams, and eliminate company silos to have an irresistible brand that people love to work for and consistently buy from.
Why and How To Create A Purpose-Driven Brand That Customers Love
Customers pay a premium & stay loyal to purpose-driven brands that align with their values. Learn proven tactics to differentiate your company.