Customer Experience is an important topic and schools like the University of Houston are ramping up their education programs to include CX at part of their curriculum. Stacy Sherman recently joined the Business department to present a variety of topics including:
- What is Customer Experience, otherwise known as CX?
- Why is it important during Covid19 and beyond?
- How is CX different than Customer Service?
- What are some best practices for leaders to apply to gain a competitive edge?
- Ways to increase your CX skills to make an impact?