Employee Engagement Tip by Stacy Sherman

1 Simple Way To engage employees & humanize your business TODAY

Happy employees lead to happy customers. That’s what Simon Sinek says, and it is very true! I’ve seen first hand throughout my corporate career how much employee satisfaction impacts company culture and overall results. As we live through uncertain times, employee happiness and inclusion are extra important and require creativity to achieve an engaged workforce who delivers customer excellence.

How To Create Meaningful Connections with employees Today

Form a workplace book club (virtually during a pandemic). The idea is more than just reading the same book, although that is a bonding experience. I’m suggesting to join Simon Sinek’s online community and read “Start with the why.” Each Friday at 3pm EST, he will be discussing a chapter and answering questions submitted by his fans.

My Customer Experience team and I are joining Simon’s sessions and also planning to get together on Mondays. WHY? To discuss key takeaways, learn from diverse perspectives, and become a better conversationalist.

Book Club Details:

DoingCXRight®‬ Tip For Employee Engagement

Here’s How It Works:

Step 1: Find at least one other person and read the book together. Be it with friends or colleagues, the goal is that we are doing something as a community.

Step 2: Send your book club’s questions for each of the six parts of Start with Why to bookclub@simonsinek.com, include the name of your book club and the names of its members.

Step 3: Tune in to YouTube.com/simonsinek where he will answer your questions live. If you can’t make it live, worry not, he will keep the videos posted on YouTube.

What Are YOU Doing to Engage Your Employees?

I recommend a book club as it’s great for the mind, awesome for leadership, and excellent for business as work teams unite and break silos.I’d love to hear your stories and I will continue to share lessons learned from Simon’s book club and related experiences.

Special thank you to my entire rockstar CX work family (not everyone shown below). You inspire me every day to show up as my best self.

More photos and articles to follow.

CX Team Engagement Meeting

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*All views expressed are mine & do not reflect opinions of or imply endorsement of employers or other organizations

Stacy Sherman Featured on Crack The Customer Code

How To Be Customer-Centric (CX Podcast)

It’s easy to talk about creating a customer-centric culture; there’s no doubt about that. But how it is actually done and put into practice is a different story. It requires a lot of community building and employee engagement initiatives to succeed. This topic is the theme of Crack The Customer Code podcast. (Thank you Adam Toporek and Jeannie Walters for having me on your show.)

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Diving Deep on Voice of Customer with Stacy Sherman of DoingCXRight

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Are you incorporating customer feedback into your business? Do you understand why it’s so important and how it can differentiate your brand? Amplified Customer Experience, led by Janelle Mansfield, recently interviewed me about the trends in the realm of Voice of Customer (VOC) as well as CX.
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10 Employee Appreciation Tips by Stacy Sherman

How To Build A Customer-Centric Culture Though Employee Appreciation (10 Tips)

It’s no secret that happy employees yield better business results. There’s a lot of research indicating customer satisfaction and loyalty rises when employees enjoy their jobs and workplace. They go hand-in-hand. As leadership expert Simon Sinek says, “Customers will never love a company until the employees love it first. I agree, and also know that creating a great company culture does not happen automatically or overnight. It requires intentional design and ongoing focus. As Thanksgiving approaches, take time out to show gratitude at work (not just in your personal life). Walk the talk and keep the momentum going.  

10 Authentic Ways To Thank Employees:

  1. Send hand-written thank-you notes. Recognize employees for delighting customers.
  2. Send newsletters to each department. Personalize messages. No “cookie-cutter” approach.
  3. Invite teams to an Executive meal based on NPS scores and positive customer feedback.
  4. Publicize awesome work. Brag about individuals & teams on the company website.
  5. Enable people to recognize each other. Gamify experiences. Tie prizes to customer value.
  6. Send cake and balloons to top-performing sales offices and those with Y/Y improvements.
  7. Buy lunch for people resolving customer issues daily i.e. call center reps.  
  8. Create a CEO video message thanking employees for creating customer promoters.
  9. Offer a bonus or day off to those who routinely demonstrate customer excellence.
  10. Feed employees and show up. My employer, Schindler Elevator Corporation, demonstrated this perfectly. Company Executives literally served happiness at employee Thanksgiving lunch in the cafeteria. (See my Linkedin for photos)

culture starts with you! appreciate employees at all levels

“69% of employees work harder when they feel appreciated. 79% feel motivated when recognized.” (Work.com). See more statistics in the infographic below. Given the facts, why don’t Executives and Managers thank their employees more frequently? One study reveals that “51% of workers are recognized once a quarter.” I’ve been in organizations where it’s more like once per year. I’m challenging everyone to change that. Culture starts at the top but requires bottom-up actions too.

Doing CX Right Reminders:

  • Small acts of kindness go a long way. “People may forget what you said or did, but never forget how you made them feel.” Maya Angelou
  • Employees are your heroes. If they don’t feel important, your customers will feel it.
  • Don’t wait for formal end of year reviews. If you’re not appreciating employees throughout the year, your competitors will. They’re searching for great talent.
  • Don’t overthink it. Thank employees everywhere i.e. meetings, cafeteria, parking lot.
  • Be empathetic and sincere. Employees know when managers are “checking a box.”
  • Get more ideas from my other article: 14 Ways To Celebrate CX Day

Employee Satisfaction and DoingCXRight
Source: Ashley Johnson

 

How do YOU build a customer-centric culture? Please comment below and join conversations on my Twitter, Instagram and LinkedIn pages. Let’s keep the conversations going to humanize experiences and maximize happiness everywhere.

Want To Increase Your CX Skills?

Sign Up for DoingCXRight newsletter as you’ll receive actionable tips you can easily apply right away. When you subscribe, you’ll get instant access to my free whitepaper about going from CX Novice to CX Expert. Feel free to contact me any time at DoingCXRight@gmail.com

Appreciating Employees and Why It Matters
Source: Salesforce

If you like this article, read more about driving Customer-Centric Cultures and Employee Engagement. 

*All views expressed are mine & do not reflect opinions of or imply endorsement of employers or other organizations.

 

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You’ve probably seen signs in restaurants, hotels, and other locations requesting customers for feedback about their experiences. It is common practice more than ever before, even in unusual places like public bathrooms. Focusing on customer experience (CX) and capturing the Voice of Customers (VOC) feedback is smart business. Yet if the execution is not done right, it is wasted effort.

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How To Humanize Customer Experiences In The Digital Age

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