by Stacy Sherman | May 30, 2020 | CX Top Rated
Of all the podcasts I have been a guest, Win, Make, Give, is one of my favorites. I say this not just because Chad Hyams is an incredible podcast host (and my cousin) but also because he really gets business and how to succeed with customer experience at the forefront.
During the podcast episode, we talk about the differences between customer service and customer experience and how to use CX to differentiate your brand. We dive into what Doing CX Right means, techniques to prevent “pain points” and how you should change your role from salesperson to relationship maker.
Listen to the podcast now. Please let me know what resonates most.
Tell me what you think.
Are you doing anything differently having listened to this CX episode? I’d love to get feedback and what resonates most for you.
by Stacy Sherman | Apr 8, 2020 | Company Culture & Employees, Guest CX Articles
The coronavirus outbreak has changed the way we live. It’s impacting people very differently, which fascinates me. I decided to take my passion for understanding and studying human behaviors to the next level for a greater purpose. As the pandemic spreads, I’ve been interviewing people around the world to learn about their experiences and strategy to cope, stay calm, and productive. My goal for publishing a collection of stories is to spread great ideas and inspire others to achieve happiness at a time we need it most.
My first article was about silver linings and what people are personally accomplishing that they may not have if the pandemic never happened. My second article was more business strategy focussed, which featured a Doctor who transitioned his NY psychiatric practice from in-person therapy to ONLINE in ONE WEEK! We spoke about how technology has helped him pivot while still humanizing business, and much more.
Today, I’m featuring another successful entrepreneur who is surviving the economic downturn by shifting his strategy while sustaining a customer-first company culture.
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by Stacy Sherman | Mar 17, 2020 | Leadership & Personal Growth
Good often comes from bad circumstances. It’s hard to see or feel it as we’re living through the coronavirus pandemic, but past situations prove that we get through tough times as employees, customers, and families having human experiences. The key is reframing our thinking from “I have to” to “I get to” do something new. We need to be intentional about WHAT we focus on and HOW we use our time. I’ve been practicing what I preach.
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by Stacy Sherman | Jan 5, 2020 | Company Culture & Employees, Featured Blog
While there are many ways to create positive emotions to fuel brand trust, loyalty, and referrals, customer satisfaction starts with employees first. When employees are genuinely happy, it transfers to customers regardless of industry or location in the world. I know this first hand having worked at Global companies for over 20 years and from interviewing people during my business and personal travels. There are few individuals that stand out from my recent trip as they reinforce what I always say: People make the difference and serve as a brand differentiator.
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by Stacy Sherman | Dec 14, 2019 | Retention & Loyalty
Stacy’s Article Published in Forbes Nov 2019.
We’re human beings, which means mistakes are inevitable. What employees (the face of your company) do when errors occur affects customer trust and loyalty. For example, Continue Reading →
