Microsoft Outlook was unavailable for more than 12 hours, with problems reported in over 70 countries. Companies relying on it didn’t cause the failure, yet customers will remember how each business handled the wait. Find out why some keep buyers, revenue and reputation after an outage while others lose all three.
Cybersecurity expert John Sileo, who lost his entire net worth to identity theft, reveals how he hacked Stacy Sherman’s phone in under three minutes. In this episode of Doing CX Right®, discover how to shield your company from AI deepfake threats, $25M video scams, and the single “BS Reflex” your team needs to protect customer trust.
Frictionless has become a strategic necessity. What does that mean? Why care? Stacy Sherman speaks with brilliant guest Bill Price to share answers and simple steps to remove customer pain points. There is a right way!
Learn precisely when to use AI to enhance customer experiences and when to rely on human judgment to safeguard revenue and relationships. There is a correct approach! Learn more from Stacy Sherman and special guest, Deb Ashton, Certinia Co-Founder.
Learn how your business can use AI to find customer issues sooner, help agents respond faster, and improve service quality, based on Princess Cruises approach.
Listen to Stacy Sherman and Alvin Stokes on Doing CX Right℠ podcast now.
Learn how agentic AI helps your business anticipate customer needs, personalize service, and improve results, using IBM’s proven approach. Listen to Stacy Sherman and Pierre Charchaflian on Doing CX RIght podcast now.
Stacy Sherman and Seth Godin challenge conventional wisdom about customer experience including why investing in your current customers could be more beneficial than chasing new ones And, how to harness the synergy between humans and AI in a technology-driven world. Packed with actionable insights, the conversation will inspire you to think differently and reassess the status quo.
Companies are betting big on AI, yet less than half see returns. Read why Stacy Sherman’s ‘Heart & Science℠’ CX approach is the right way to ensure ROI.
Everyone says “Happy to Help” but few deliver. Stacy Sherman and Priscilla Brooke reveal proven tactics to build Human-Centered Customer Support and stand out in an AI-driven world.
AI voice agents are already on the front lines of customer experience — translating, troubleshooting, and learning from every call. But here’s the twist: the real ROI isn’t in automation. It’s in how you design the experience. Stacy Sherman and Richard Lin reveal the high-stakes decisions that turn voice AI from a cost-saver into a brand-builder.
