When every company uses identical technology, human-centric leadership becomes your biggest competitive differentiator. Clearsource BPO co-founder Nate Spears joins Stacy Sherman’s Doing CX Right podcast to reveal 5 new ways to attract top talent, inspire discretionary effort from frontline teams, and build a winning team that keeps customers loyal.
Customer experience belongs to every role, not just your contact center. Listen to Stacy Sherman and featured guest Chris Morrissey at Zoom reveal how to build company-wide CX accountability that reduces churn the right way.
Learn how to detect early signs of burnout, reduce stress, and support employee well-being so employees deliver better customer experiences. You will gain many actionable strategies on this Doing CX Right℠ podcast episode, with host Stacy Sherman and guest Jennifer Lee at Intradiem.
Learn what makes a brand irresistible to employees and customers, including how to align teams, strengthen engagement, and improve customer service, with special guest HR expert Josh Bersin and host Stacy Sherman.
Resistance to change is natural, but doesn’t have to be a roadblock to success. Read & apply 5 leadership tips to achieve better outcomes in 2023.
Have you ever read a book that really moved you and impacted your work and personal life more than any other? For me, it is The Four Agreements
