What makes Nordstrom’s customer experience legendary—and how can your company do the same? Stacy Sherman and Robert Spector reveal the Nordstrom Way and how you can apply its timeless principles to create loyal customers and set the gold standard in CX.
Is “Customer Service Free”? What does this mean and how can it transform your brand? Read Stacy Sherman and Seth Godin’s conversation.
Does price and deals win repeat business or customer service experiences? Uncover what sways consumer loyalty and actionable strategies. Read expert views now.
Joe Folkman, a leadership expert, and Stacy Sherman explain the importance of trust in business and 3 proven ways to build and repair relationships when broken.
How do you keep employees engaged to deliver great customer experiences? Learn & practice what best in class brands like Trader Joe’s does.
The smallest gestures by frontline employees can be a significant reason shoppers turn into repeat buyers. I was
