Doing CX Right Blog

Results for "customer journey"
The End Of The Customer Journey Matters Just As Much As The Beginning

The End Of The Customer Journey Matters Just As Much As The Beginning

Many companies spend a lot of time and budget on acquiring new customers. They focus on driving satisfaction in the early stages of the journey (Learn & Buy) and ignore customer experiences and sentiments once payment is received. This is often the case for companies offering membership-based services. We recently encountered a situation that demonstrates essential CX lessons.

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Improving Customer Service and Retention – The DARMA™ Method

Improving Customer Service and Retention – The DARMA™ Method

Ever feel like you’re losing customers as fast as you gain them? Wondering how to stop this ‘leaky bucket’ scenario? Listen to Stacy Sherman and guest Dave Seaton as they explain the DARMA™ method –a proven approach to effectively turn one-time buyers into loyal fans. You’ll gain practical strategies that help prevent churn and enhance customer retention for scaleable growth. Listen to podcast now.

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