Learn how your company can increase the chances that customers will be brand loyal by applying journey mapping & customer experience best practices
Doing CX Right BlogResults for "customer journey"
Ian Golding, a highly influential CX consultant, explains how to improve the customer journey, increase retention & turn employees into loyal brand advocates
If you want to develop products & services that meet customer expectations, you must first create a journey map that follows best practices. In this
A customer journey map is a simple concept: it is a diagram that shows the steps customer(s) go through when interacting with a company
Many companies spend a lot of time and budget on acquiring new customers. They focus on driving satisfaction in the early stages of the journey (Learn & Buy) and ignore customer experiences and sentiments once payment is received. This is often the case for companies offering membership-based services. We recently encountered a situation that demonstrates essential CX lessons.
Learn about journey mapping, how the process helps leaders understand their customers better and best practices.
Greg Melia, CEO of CXPA organization, and Stacy Sherman share valuable ways you can celebrate National CX Day and Customer Service week to show extra appreciation to customers, employees, and agents.
Learn and apply impactful tips to delight your customers and increase brand advocacy for long-term success.
Michael Buckham-White, Global Technology Managing Director at Deloitte, shares leadership best practices and effective ways to partner with your technology (IT) team for improved customer satisfaction.
Alex Genov, Head of Research at Zappos, explains how to win customer hearts and wallets through real innovation. Learn best practices to fix customer pain points leveraging data and human factors.