Doing Customer Experience (CX) Right Podcast with Stacy Sherman

Welcome To The Award Winning
Doing Customer Experience (CX) Right Podcast with Stacy Sherman

The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.

 

Interested in leveraging Doing CX Right®‬ media to amplify your brand, being featured or having Stacy on your show?

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FEATURED AUTHORS & THOUGHT LEADERS

Shep Hyken

Shep Hyken

7x Author, "I'll Be Back"

Getting Customers Back To Buy Again & Again

>Listen Now

Seth Godin

Seth Godin

Author: 21 Best Selling Books

AI, CX, and the Future of Customer Service

>Listen Now

Daniel Pink

Daniel Pink

7x Author, "Power of Regret"

How Looking Back Moves Us Forward

>Listen Now

Fred Reichheld

Fred Reichheld

Author + NPS Creator

Winning On Purpose & Measurements of Success

>Listen Now

BOB BURG

BOB BURG

Author, "The Go-Giver"

How To Communicate Effectively & Deliver Value

>Listen Now

Greg McKeown

Greg McKeown

Author NYTs bestsellers: “Effortless” and “Essentialism”

How to Design Effortless Customer Experience and Remove Roadblocks

>Listen Now

Joe Calloway

Joe Calloway

The Idea Bistro. Author/Advisor/Investor

Setting the Bar – How to Become a Category Of One Business

>Listen Now

Kerry Bodine

Kerry Bodine

Author "Outside In"

Journey Mapping & Putting Customers At The Center

>Listen Now

Jeanne Bliss

Jeanne Bliss

4x Author, 5x Chief Customer Officer

Being Unforgettable

>Listen Now

Scott McKain

Scott McKain

Author: "Ten Best" Biz Books

Distinguishing Your Brand In A Hyper-Competitive Marketplace

>Listen Now

Lisa Ford

Lisa Ford

Speaker and Author

Rethinking Customer Service – Why ‘Good’ Just Isn’t Enough Anymore

>Listen Now

Bill Price

Bill Price

3X Author, "The Best Service is No Service."

Creating a Frictionless Organization

>Listen Now

Mark Schaeffer

Mark Schaeffer

9x Author, "Marketing Rebellion" + "Cumulative Advantage"

The Role of Marketing in CX

>Listen Now

Joe Pine

Joe Pine

Author "Experience Economy." "Infinite Possibility."

Competing for Customer Time, Attention & Money

>Listen Now

Jay Baer

Jay Baer

6x Author, "Hug Your Haters"

How To Make Customers Love Your Brand

>Listen Now

Dan Gingiss

Dan Gingiss

Author, "The Experience Maker"

How You Are A Customer Experience Maker

>Listen Now

Jeannie Walters

Jeannie Walters

Speaker, Trainer, Customer Experience Consultant

Everyday Ways To Live    CX Mission

>Listen Now

Matt Dixon

Matt Dixon

Author "Challenger Sale" + "Effortless Experience"

Predicting Customer’s Next Actions Beyond Surveys

>Listen Now

Mark Sanborn

Mark Sanborn

International Speaker and Bestselling Author

The Fred Factor Effect: Transforming CX from Ordinary to Exceptional

>Listen Now

Joey Coleman

Joey Coleman

Author, "Never Lose A Customer Again"

Turning 1 Time Purchasers Into Lifelong Customers

>Listen Now

Colin Shaw

Colin Shaw

7x Author, Customer Experience & Marketing

Employee Engagement & CX Ownership

>Listen Now

Sylvie di  Giusto

Sylvie di Giusto

International Female Keynote Speaker

How Unconscious Biases Influence Your Customers’ Decision-Making Process

>Listen Now

Annette Franz

Annette Franz

Author, "Putting The Customer in CX"

Building a Winning Customer-Centric Brand

>Listen Now

Steven Van Belleghem

Steven Van Belleghem

Author, "When Digital Becomes Human"

Doing Customer Experience Right In The Digital Age

>Listen Now

Ian Golding

Ian Golding

Author, "Customer What?"

Improving The Customer Journey With Employees As Heroes

>Listen Now

Jeff Toister

Jeff Toister

Author, "The Service Culture"

Actionable Tips about Doing Customer Service Right

>Listen Now

Marcey Rader

Marcey Rader

Author: "Work Well, Play More"

Reducing Burnout To Deliver Better Customer Experiences

>Listen Now

David Allen

David Allen

5X Author, "Getting Things Done -Stress Free Productivity"

Getting More Organized Through GTD®

>Listen Now

Stan Phelps

Stan Phelps

Author, "Purple Goldfish" series

Differentiating Experiences To Dominate Your Industry

>Listen Now

Joseph Michelli

Joseph Michelli

10X Author, "Leading Starbucks Way" +

Lessons From Best-In-Class Customer Experience Brands

>Listen Now

Adam Toporek

Adam Toporek

Author, "Be Your Customer's Hero"

Creating A Frictionless Experience To Get & Keep Customers

>Listen Now

Cynthia James

Cynthia James

Author "Your Voice Matters"

The Art of Mastering Your Authentic Voice for Maximum Success

>Listen Now

Jim Knight

Jim Knight

Author, "Leadership That Rocks" +

Making Your Brand Tattoo-Worthy

>Listen Now

Brittany Hodak

Brittany Hodak

Author: "Creating Superfans"

5 Essential Elements of Creating Loyal Advocates and Raving Fans

>Listen Now

Nir Eyal

Nir Eyal

Author, "Hooked." "Indistractable" +

The Hook Model: Unlocking Secrets To Customer Engagement

>Listen Now

Adrian Swinscoe

Adrian Swinscoe

Author, "How To Wow" + "Punk CX"

Planning For Cryptocurrency & New Technology To Enhance Customer Experiences

>Listen Now

Nick Webb

Nick Webb

Author, "What Customers Hate."

Eliminating What Customers Hate For Scalable Growth

>Listen Now

Tia Graham

Tia Graham

Author, "Be A Happy Leader"

The Science Behind Happy Leadership and Customer Service Experiences

>Listen Now

Larry Levine

Larry Levine

Author, "Selling With a Heart"

Building Trust and Selling From The Heart

>Listen Now

Ron Kaufman

Ron Kaufman

Author: "Uplifting Service"

From Vision to Reality: Building a Customer Service Culture the Right Way

>Listen Now

Joe Folkman

Joe Folkman

Author, "The Trifecta of Trust"

How To Build and Restore Trust As A Customer Experience Leader

>Listen Now

Robertson Stewart

Robertson Stewart

3x Author: "One To One"

Leading Employee Engagement For Better CX

>Listen Now

Joanne Lipman

Joanne Lipman

Wallstreet Journalist & Author

The Path to Reinvention: Transforming Your Work and Life for Lasting Success

>Listen Now

Peter Ryan

Peter Ryan

BPO Advisor / Expert

Improving The Customer Experience In The Contact Center Industry

>Listen Now

Howard Tiersky

Howard Tiersky

Author, "Winning The Digital Customer"

Influencing Behaviors Through Experience Management

>Listen Now

Watch Podcast Highlight Reel

Featuring  Renowned Leaders in Customer Service, Marketing, HR, IT, etc.

Lessons From First 100 Doing CX Right Podcasts

(A fun twist as Shep Hyken interviews Stacy)

BUSINESS EXECUTIVES – CORPORATE LEADERS

WALKING THE CUSTOMER EXPERIENCE & MARKETING TALK DAILY

Alex Genov

Alex Genov

Head of Customer Service @Zappos

Elevating AI Integration for Next-Level Retail Customer Service

>Listen Now

Frank X. Shaw

Frank X. Shaw

Chief Communications Officer, Microsoft

How AI is Transforming Communication and Customer Service

>Listen Now

Brian Elliott

Brian Elliott

Senior Vice President @Slack + Author "How The Future Works"

Redesigning How We Work

>Listen Now

Jackie Yeaney

Jackie Yeaney

Chief Marketing Officer @ Tableau, RedHat +

Inspiring Commitment To Accomplish Goals

>ListenNow

Josh Bersin

Josh Bersin

CEO Bersin by Deloitte

The relationship between employee engagement and employee productivity

>Listen Now

Rob Markey

Rob Markey

Author & Partner @ Bain

How To Measure Customer Loyalty: Net Promoter System (NPS) & Beyond

>Listen Now

Celia Fleishaker

Celia Fleishaker

Chief Marketing Officer @Verint

Breaking Silos and Harnessing Data to Improve Customer Experiences

>Listen Now

Brian Solis

Brian Solis

VP Global Innovation @SalesForce. 8x Author

Balancing Artificial Intelligence & Humans In The Workplace

>Listen Now

Bruce Tempkin

Bruce Tempkin

Head of XM Institute @Qualtrics

Leading Experience Management During Uncertain Times

>Listen Now

Anthony Coppedge

Anthony Coppedge

Global Transformation Lead @ IBM

“Stopping The Stupid” For Better Outcomes vs Outputs

>Listen Now

Dan Naiman

Dan Naiman

Senior Director, Human Resources @ Pfizer

Bringing The Human Back In Human Resources

>Listen Now

Tiffani Bova

Tiffani Bova

Author & Innovation Evangelist @ Salesforce

Gaining A Competitive Advantage With An “Experience Mindset”

>Listen Now

Michael Buckham-White

Michael Buckham-White

Global Technology Director @Deloitte

Advancing Customer Experience Through IT

>Listen Now

Jacqui Brassey

Jacqui Brassey

Author & Researcher @ McKinsey Health Institute

The Power of “Deliberate Calm” To Maximize Customer Service Performance

 

>Listen Now

James Dodkins

James Dodkins

Customer Service & Sales Automation @ Pega

What It Takes To Keep Loyal Fans – CX Advice From A Rockstar

>Listen Now

Max Ball

Max Ball

Principal Analyst @ Forrester

Differentiating Customer Experience vs Customer Service & Trends

>Listen Now

Greg Melia

Greg Melia

Chief Executive Officer @CXPA

Driving Positive Outcomes During CX Day, Customer Service Week & Beyond

>Listen Now

Wendy Smith

Wendy Smith

Author + Professor @ University of Delaware

Both/And Thinking: Embracing Conflicts to Solve Toughest Problems

>Listen Now

David Wachs

David Wachs

Chief Executive Officer @Handwrytten

Creating Memorable, Personalize Customer Experiences at Scale

>Listen Now

Bill Staikos

Bill Staikos

Senior Vice President @Medallia

Doing What’s Right For Customers & Balancing Internal Processes

>Listen Now

Rick Bonds

Rick Bonds

Sales Executive @ Convergint

Creating Fun In The Workplace For Better Customer Experience

>Listen Now

Ethan Beute

Ethan Beute

Chief Evangelist @ BombBomb

Improving Communication & Re-humanizing Business Through Videos

>Listen Now

Sean Hawkins

Sean Hawkins

VP Customer Service @ Anticimex Group

Improving Results Through Empowered Customer Service Agents

>Listen Now

Dr. Marcell Vollmer

Dr. Marcell Vollmer

Exec Partner @ Boston Consulting Group

Doing Digital Transformation Right: The Merge of Humans and AI Bots

>Listen Now

Victoria Pelletier

Victoria Pelletier

Senior Exec @Accenture

Future-Proofing Your Business with Unstoppable CX Leadership and Innovation

>Listen Now

5 Star Reviews & Testimonials

Stacy brings a great deal of knowledge and information to the table. Definitely a worthwhile listen for anybody concerned about customer experience!

Episode 1 – Getting Customers Back To Buy Again and Again.  Watch / Listen HERE.

Shep Hyken

Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author

Stacy does her homework to ensure the interview is not just the usual questions. Every guest offers insights and actions listeners can take right away. I was impressed as a guest on the show with her level of preparation, and as a listener, I’ve gained something from each episode. Any CX leader will benefit from listening to Doing CX Right!

Episode 16 – Everyday Ways to Live Your CX Mission.  Watch / Listen HERE.

Jeannie Walters

Customer Experience Speaker | Trainer | Podcast Host | Consultant

Customer Experience has never been more important to the long-term success of a company. Stacy’s podcast provides powerful insights into how companies should approach CX. Definitely worth listening if you are looking for practical ways to improve CX.

Episode 39 – Breaking Silos & Harnessing Data To Improve CX.  Watch / Listen HERE.

Celia Fleischaker

Chief Marketing Officer at Verint

Meet Podcast Host ~ Stacy Sherman

Award-winning certified customer experience (CX) corporate executive, keynote speakerauthorpodcaster, Forbes writer about DoingCXRight®—a Heart & Science™ framework that accelerates customer loyalty and revenue through engaged employees. 

What differentiates Stacy is that she brings real-life leadership examples and customer experience and service best practices from being in the trenches working at reputable companies, including Schindler Elevator Corp, Verizon, Martha Stewart Crafts, Wilton Brands, and AT&T. Stacy is currently the Vice President of Marketing, Agent and Customer Experience, at LiveOps.

Her strategic skills are not limited to business—Stacy is also a serious backgammon player who has traveled internationally to compete.  She has a multitude of degrees and professional certifications in customer experience and digital marketing. Her favorite role in life is being Mom to two human young adults and two furry dogs.

Stacy Sherman’s Guest Appearances on Radio & Podcasts