Doing CX Right Blog

Retention & Loyalty

How To Turn Mistakes Into Positive Customer Experiences

by Stacy Sherman | Jan 16, 2018 | Retention & Loyalty

No company is perfect. Inevitably, employees will make mistakes. The impact of those mistakes on brand image is not necessarily related to WHAT happens as much as HOW employees handle a problem. I encountered a situation that reinforces the importance of customer...

Important Lessons In Retaining Customers

by Stacy Sherman | Jan 10, 2018 | Retention & Loyalty

Loyalty programs are a great way for companies to motivate people to return and buy again and again. Customers will continue subscribing or purchasing especially when they can earn points that are redeemable for products and services they perceive as valuable. It is the basis of how many consumers choose airlines, hotels, restaurants, credit cards and much more.

Doing CX Right Blog

How To Turn Mistakes Into Positive Customer Experiences

Important Lessons In Retaining Customers

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Doing CX Right Blog

How To Turn Mistakes Into Positive Customer Experiences

Important Lessons In Retaining Customers

Are You Doing CX Right?

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Recent Posts

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