Are you struggling to balance AI with genuine customer interactions? Discover how call center agents bridge the gap, offering invaluable insights and strategies.
The Human Touch in the AI Era: The Crucial Role of Call Center Agents
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Doing CX Right Blog
Innovation and AIAI Innovations That Support (Not Replace) Humans in Customer Experience – Live From Reuters Event
Learn exactly how smart companies effectively leverage AI innovations while maintaining exceptional human-centric service from Stacy Sherman of Doing CX Right℠
How to Make Your Business Ridiculously Easy to Work With
How can you create effortless experiences that customers love? Stacy Sherman and David Avrin reveal keys to being “ridiculously easy” for customers. Learn why convenience trumps quality, how empowering staff leads to profit, and tools to uncover friction points to attract and retain customers in a competitive landscape.
The Power of Generative AI – Transforming Customer Service
Conor Grennan, Dean of MBA students at NYU Stern School of Business and Stacy Sherman discuss how to transform CX with generative AI. Learn proven techniques to enhance personalization, content & customer service.
When Machines Become Customers – Navigating the New Normal
Don Scheibenreif, a Distinguished VP Analyst at Gartner and Stacy Sherman discuss the rise of machine customers. Learn how it’s disrupting customer experience & commerce, and what you need to do to prepare, compete and get ahead.
Designing Immersive Customer Experiences Based on Leading Brand Case Studies
Joe Wheeler joins Stacy Sherman to discuss how you can design immersive customer experiences in a digital-first world. You’ll learn actionable strategies based on case studies of leading brands.
Enriching Customer Interactions: the Balance of Personalization and Data Privacy
Greg Kihlstom, author and two-time CEO, and Stacy Sherman explain how to personalize customer experiences without compromising data privacy and become a respected industry leader.
The New Rules of Customer Experience in a Post-Digital Era
Antonio Grasso, well know technologist, and Stacy Sherman reveal the next-level Customer Experience strategies for the post-digital era. Listen to podcast for comprehensive insights.
How AI Is Transforming Communication & Customer Service
Frank X Shaw, Chief Communication Officer at Microsoft, explains how AI is changing the way we work, communicate & deliver better customer service.
Future-Proofing Your Business with Unstoppable CX Leadership and Innovation
Victoria Pelletier, a corporate leader known as “the turnaround queen,” and Stacy Sherman discuss practical strategies to elevate customer experiences, engage teams, and drive business growth through unstoppable CX leadership.
