Learn innovative strategies to overcome the employee engagement crisis, fostering brilliance and resilience for better customer service experiences. Listen to the Doing CX Right podcast now with Stacy Sherman and customer service expert, Simon T. Bailey
Why does employee offboarding matter if they’re already out the door? Learn its impact on customer experience and effective practices
Learn how to create a workplace where everyone thrives – from employees to customers and your bottom line. Listen to Doing CX Right Podcast now for insights on employee experience and its impact on business success.
You likely know the importance of a customer-centric culture, but how do you effectively implement and gauge its success? Listen to this episode of Doing CX Right podcast with Stacy Sherman and featured guest Sam Stern, Customer Service leader at LinkedIn, for answers to these questions and much more.
Stacy Sherman and featured guest, Laurie Guest, explain the damaging ripple effects of “service fatigue” across the customer journey & how a “10 Cent Decision” can be your game changer. Listen to the Doing CX Right podcast now.
Stacy Sherman and Andy Molinsky, Professor at Brandeis University’s International Business School, explain why cultural intelligence is not just a moral imperative but a strategic necessity for business success and crisis management. Listen to Doing CX Right podcast now.
Learn how emotional intelligence fuels optimal team performance and creates impactful customer experiences with Stacy Sherman and Daniel Goleman.
Are toxic employees driving your customers away? Learn how to attract top talent and increase customer satisfaction on Doing CX Right Podcast with host Stacy Sherman & guest Bryan Adams.
Learn effective customer service leadership strategies with expert insights to enhance success and achieve your organizational goals.
Natalie Petouhoff, author and corporate business leader, and Stacy Sherman discuss the transformative impact of “Empathy In Action.” You’ll learn how empathy serves as a powerful catalyst, fueling growth, spurring innovation, cutting costs, and reshaping not just business strategies and culture but also influencing critical technology decisions.
