Stacy Sherman & Annette Franz, author known for “putting the customer in customer experience” explain what it takes to create and sustain a customer-centric culture that is “Built to Win.”
Advancing women’s leadership & pay equity significantly impacts retention and customer experiences. Listen to host Stacy Sherman and special guest Catherine Sugarbroad on Doing CX Right℠ podcast now.
Sam Brenner, a workforce business expert, explains how employers can find, hire and retain customer-centric employees. And advice to candidates who seek more job fulfillment and happiness, leading to customer success.
Ian Golding, a highly influential CX consultant, explains how to improve the customer journey, increase retention & turn employees into loyal brand advocates
Rob Stewart, Business Author, and Teacher shares how to maximize staff engagement & productivity while reducing costs (turnover, recruitment, training) for sustainable business growth.
Marcey Rader, productivity expert, and three-time bestselling author explains how to banish burnout, retain good people, and achieve success through practical tools and sustainable habits.
Customer satisfaction is directly linked to employee engagement. Learn & apply best practices to achieve loyalty and retention goals.
Are you a good leader? What are signs to know how people perceive you? Look for the signs, as workers often don’t voluntarily quit their job…they leave their boss.
Jeannie Walters explains the importance of a customer experience mission and how to “Create Fewer Ruined Days for Customers.”
Building and sustaining a customer-centric culture requires CX Buy-In from Executives. Learn 5 proven best practices to gain the support needed
