Delivering great customer experiences has become a top priority for many companies. Given the increased focus, employees with CX skills are in great demand. While on the job training and reading books provide great learnings, completing a formal education program can accelerate one’s knowledge. I began exploring academic programs that would expand my understanding of CX best practices as well as provide an opportunity to meet people across different industries who have instituted successful customer-centric programs at their workplace. After evaluating different schools, I ended up attending Rutgers University. Having completed the course and received my certification recently, I can confidently recommend Rutgers for several reasons:
- The class content is very relevant and applicable. Students gain access to helpful tools that they can bring back to their jobs to make an impact. (See an example of Journey Mapping template that you can download for free and use right now)
- Classes are taught by top executives and leaders with CX expertise. The speakers all share meaningful examples that reinforce various lessons around developing personas, journey maps, use cases, measurement, culture and more.
- The program offers much flexibility. People can take the course online or offline in a classroom setting.
- It is a real, university-backed program – not a seminar or conference.
We got our readers a 20% discount off the total tuition cost for the CX course as well as three other courses: Cyber Security, Design Thinking, and Big Data. Simply sign up for our free blog and then you will receive the promo code to use during Rutgers program registration. If you are interested in learning more about my personal experience with the program, feel free to contact me any time.
*All opinions expressed on the DoingCXRight Blog and site pages are the authors' alone and do not reflect the opinions of or imply the endorsement of employers or other organizations.