How To Create Memorable Customer Experiences

How To Create Memorable Customer Experiences

Of all the podcasts I have been a guest,  Win, Make, Give, is one of my favorites. I say this not just because Chad Hyams is an incredible podcast host (and my cousin) but also because he really gets business and how to succeed with customer experience at the forefront.

During the podcast episode, we talk about the differences between customer service and customer experience and how to use CX to differentiate your brand. We dive into what Doing CX Right means,  techniques to prevent “pain points” and how you should change your role from salesperson to relationship maker.

Listen to the podcast now. Please let me know what resonates most.

Tell me what you think.

Are you doing anything differently having listened to this CX episode? I’d love to get feedback and what resonates most for you.

Digging Deep Into Customer & Employee Experience Management

Digging Deep Into Customer & Employee Experience Management

Customer Experience education is finding its way to universities, and I love it. I had the opportunity to be a guest on a podcast show hosted by Tom Dewitt, Director of CX at Michigan State University as well as Bob Kiple, a Marketing professional. They are a dynamic duo and I encourage you to listen to all their CX episodes. There’s so much to learn from teachers and practitioners who are doing the job.

 

During the interview, we dive deep into various customer experience topics including:

 

  • What I do in CX, why my passion, and how others can replicate best practices to differentiate their brand.
  • Advice to students who want to enter the CX field
  • The types of CX jobs in corporations and where to start whether graduating from college or first entering the field as a profession.
  • How to engage employees to care and deliver customer excellence every day.
  • And so much more.

Listen To Podcast Below. Tell Me What You Think.

Stacy Sherman Joins Tom DeWitt,Ph.D.of CXM@MSU and Bob Kiple Podcast To Talk About CX Leadership, Customer Experience Best Practices and driving employee engagement.

You can also WATCH my presentation at the CXM Best Practices Symposium, hosted by MSU.

How To Shift Your Strategy Without Hindering CX

How To Shift Your Strategy Without Hindering CX

The coronavirus outbreak has changed the way we live. It’s impacting people very differently, which fascinates me. I decided to take my passion for understanding and studying human behaviors to the next level for a greater purpose. As the pandemic spreads, I’ve been interviewing people around the world to learn about their experiences and strategy to cope, stay calm, and productive. My goal for publishing a collection of stories is to spread great ideas and inspire others to achieve happiness at a time we need it most.

My first article was about silver linings and what people are personally accomplishing that they may not have if the pandemic never happened. My second article was more business strategy focussed, which featured a Doctor who transitioned his NY psychiatric practice from in-person therapy to ONLINE in ONE WEEK! We spoke about how technology has helped him pivot while still humanizing business, and much more.

Today, I’m featuring another successful entrepreneur who is surviving the economic downturn by shifting his strategy while sustaining a customer-first company culture.

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When Employees L❤️VE Their Job, Customers Feel It!

When Employees L❤️VE Their Job, Customers Feel It!

While there are many ways to create positive emotions to fuel brand trust, loyalty, and referrals, customer satisfaction starts with employees first. When employees are genuinely happy, it transfers to customers regardless of industry or location in the world. I know this first hand having worked at Global companies for over 20 years and from interviewing people during my business and personal travels. There are few individuals that stand out from my recent trip as they reinforce what I always say: People make the difference and serve as a brand differentiator.

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