How To Differentiate Your Brand By DoingCXRight®‬

How To Differentiate Your Brand By DoingCXRight®‬

I had the opportunity to join Kesiena Aaron – Efe to discuss business success stories and ways to differentiate your brand based on non-traditional proven CX methods. 

 

During the podcast, I answer questions including:

  • How do you get a Customer Experience job if you’ve never had one?
  • Why is CX a booming field, and is it a fad or here to stay?
  • What does Employee Experience have to do with mastering CX to gain a competitive edge?
  • What are good resources to elevate your CX skills to differentiate your brand?

Listen To Podcast Below. Tell Me What Resonates Most.

Listen to Stacy Sherman Speak on AskDPros about Doing CX Right
Digging Deep Into Customer & Employee Experience Management

Digging Deep Into Customer & Employee Experience Management

Customer Experience education is finding its way to universities, and I love it. I had the opportunity to be a guest on a podcast show hosted by Tom Dewitt, Director of CX at Michigan State University as well as Bob Kiple, a Marketing professional. They are a dynamic duo and I encourage you to listen to all their CX episodes. There’s so much to learn from teachers and practitioners who are doing the job.

 

During the interview, we dive deep into various customer experience topics including:

 

  • What I do in CX, why my passion, and how others can replicate best practices to differentiate their brand.
  • Advice to students who want to enter the CX field
  • The types of CX jobs in corporations and where to start whether graduating from college or first entering the field as a profession.
  • How to engage employees to care and deliver customer excellence every day.
  • And so much more.

Listen To Podcast Below. Tell Me What You Think.

Stacy Sherman Joins Tom DeWitt,Ph.D.of CXM@MSU and Bob Kiple Podcast To Talk About CX Leadership, Customer Experience Best Practices and driving employee engagement.
The Relationship Between Customer & Employee Experience (Podcast)

The Relationship Between Customer & Employee Experience (Podcast)

Have you heard about “Be Customer Led” hosted by Bill Staikos?  The show explores the symbiotic relationship between customer and employee experience, and how companies are creating leaders and cultures maniacal about the customer. Stacy had the honor of being a guest on the show.


What You’ll Hear On “Be Customer Led”

During the episode, Stacy and Bill talk about a ton of different and important topics, including what ignited Stacy’s career in the CX field, and how two “wow” moments transformed her professional career from Marketing into CX; the key attributes that can differentiate CX leaders, CX measurement, where the CX function should sit in the org, and more to elevate your customer experience skills.

They also talk about their shared love of Shep Hyken. The audio cut out for a min at 48:18, but Stacy shared a personal story about her interaction with Shep.

Listen to the Customer Experience podcast below. 

Please let us know what you think and what resonates most.

Listen To Stacy Sherman Talk About Customer Experience on Be Customer Led Podcast
How To Elevate Your Brand As An Experience Maker

How To Elevate Your Brand As An Experience Maker

I had the honor to join Dan Gingiss on his well-known inspiring LIVE show, “The Experience Maker.”  I believe you’ll find value in our conversations about improving customer and employee experiences. You’ll laugh too as we get into some candid conversations and stories.

After watching the episode, tell us what you think and what resonates most. Share your comments below.

Do You Listen To Your Customers & Employees? (Podcast)

Do You Listen To Your Customers & Employees? (Podcast)

I had the honor of joining Professor Pete Alexander, host of Winning In Business and Life podcast. He asked me thought-provoking questions about customer experiences and leadership at rapid speed.

 

I had 7 minutes to answer the following 6 questions:

 

  • In a few sentences, tell us who you are and what you do.
  • What’s the best thing about working in your industry?
  • I have a book with all of the answers for businesses. What chapter would you think most companies should read?
  • Other than work harder, have a great attitude and care for customers, what advice or insight would you give to other business leaders?
  • What other executives, like yourself, would you like to acknowledge as a leader and invite to be on my podcast?
  • Tell us about your first job.

Watch my video interview. Share what you think in the comments section below.

If you like this podcast, view others to learn how to be an effective leader and impact customers’ experiences and employees too as a brand differentiator.