I had the opportunity to join Kesiena Aaron – Efe to discuss business success stories and ways to differentiate your brand based on non-traditional proven CX methods.
During the podcast, I answer questions including:
- How do you get a Customer Experience job if you’ve never had one?
- Why is CX a booming field, and is it a fad or here to stay?
- What does Employee Experience have to do with mastering CX to gain a competitive edge?
- What are good resources to elevate your CX skills to differentiate your brand?