Dennis Geelan, author and entrepreneur, and Stacy Sherman Discuss The “Zero-In” Approach and Practical Strategies to Take Your Customer-Centric Brand To The Next Level.
Doing CX Right Blog
Customer LoyaltyThe Trifecta of Trust: A Blueprint for Customer Experience Success
Joe Folkman, a leadership expert, and Stacy Sherman explain the importance of trust in business and 3 proven ways to build and repair relationships when broken.
5 Essential Elements of Creating Loyal Advocates and Raving Fans
Britanny Hokak, author and entrepreneur, and Stacy Sherman reveal 5 tactics to create brand advocates and raving fans based on working with reputable customer-centric companies and famous entertainers.
Why and How To Create A Purpose-Driven Brand That Customers Love
Customers pay a premium & stay loyal to purpose-driven brands that align with their values. Learn proven tactics to differentiate your company.
Insights from Saturday Night Live & The Entertainment Industry About Customer Loyalty
Wally Feresten, known as the Cue Card guy for over 30 years, shares lessons learned from working on late-night TV shows and SNL, and how to get and keep customer loyalty/fans.
The Hook Model: Unlocking Secrets of Customer Engagement
Nir Eyal, a behavioral design expert, and Stacy Sherman discuss how businesses can tap into human emotions to influence buyers and create brand-loyal customers.
How To Build and Maintain A Successful Online Community That Enhances Customer Experiences
There’re many benefits to hosting an online community. Learn & apply Stacy Sherman’s proven tactics to improve business results & enhance customer experiences.
Becoming an Unforgettable Customer-Centric Company
Jeanne Bliss, 5-time Chief Customer Officer & author, provides actionable ways to become an unforgettable customer-centric company that customers continue to buy from and rave about to others
Lessons Learned From Best-In-Class Customer Experience Brands
Joseph Michelli, Ph.D., author of ten business books, explains how you can achieve brand loyalty similar to reputable customer experience companies including Airbnb, Starbucks, Zappos, Mercedes-Benz, The Ritz-Carlton Hotel Company, and others.
Propel Your Business Into Action by Being ‘Hooked On Customers’
Stacy Sherman & Bob Thompson examine customer-centric businesses and how they implement strategies and outperform competitors. Read and/or listen now









