Do You Want To Change Your Pricing Model Without Jeopardizing Customer Loyalty? Read and Apply Strategies Based On Case Study That Resulted In Consumer Backlash.
Learn how to turn every customer experience mistake into a strategic opportunity that strengthens brand loyalty and human connections.
The mass cancellations at Southwest Airlines provide valuable business lessons. Learn and apply best practices that are in your control to mitigate disruptions impacting customer loyalty and trust.
Richard Owen, CEO at OCX Cognition and co-creator of the NPS system, and Stacy Sherman discuss how to achieve business growth and reduce customer risk BEFORE it’s too late. Listen to proven methodologies and controversial topics that get you thinking and doing CX differently.
Joey Coleman, keynote speaker, author, and workshop leader shares proven ways to retain customers beyond First 100 Days®.
Jay Baer, author of 6 best selling books, shares how to succeed in business by Hugging Your Haters
How do you get customers back to buy again? Read Shep Hyken’s actionable tips revleaded on Doing CX Right℠ Podcast.
Listen to Shep Hyken, author, speaker, customer service expert explain how to get customers back & keep them loyal.
Mistakes happen as we’re human. Yet, how employees respond can make or break brand reputation. Learn customer service lessons from incredible story.
What can energy suppliers and utilities learn from leading tech firms about customer happiness? Consumers are expecting the
