Joe Folkman, a leadership expert, and Stacy Sherman explain the importance of trust in business and 3 proven ways to build and repair relationships when broken.
The Trifecta of Trust: A Blueprint for Customer Experience Success
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Doing CX Right Blog
Doing CX Right℠ Podcast
Doing Digital Transformation Right: The Merge of Humans and AI Bots
Marcell Volmer, a digital transformation expert, and Stacy Sherman discuss ways to differentiate brands and thrive with BOTH humans and artificial intelligence.
5 Essential Elements of Creating Loyal Advocates and Raving Fans
Britanny Hokak, author and entrepreneur, and Stacy Sherman reveal 5 tactics to create brand advocates and raving fans based on working with reputable customer-centric companies and famous entertainers.
The Competitive Edge: How Disruptive Start-Up Is Winning with Customer Experience
Zach Picon, Co-owner of Crewfare, shares how he and partners are disrupting the travel industry and tactics to gain a competitive advantage that’s applicable to your business too.
Unlock the Secrets of Starting a Thriving Customer-Centric Business or Side Hustle
Marcus Köhnlein, an accomplished entrepreneur, and Stacy Sherman reveal practical strategies to launch and grow successful customer-centric businesses.
The Path to Reinvention: Transforming Your Work and Life for Lasting Success
Joanne Lipman, Author and Journalist, and Stacy Sherman provide concrete steps for reinvention to gain personal and business growth.
The Science Behind Happy Leaders and Improved Customer Service Experiences
Tia Graham, speaker and author about Happy Leaders, and Stacy Sherman share actionable tips to increase employee engagement and bottom-line results based on working with dozens of global companies.
The Future of Customer Service: How Generative AI is Changing the Game
Evan Kirstel, an expert analyst in disruptive technologies, and Stacy Sherman discuss how you can transform customer experiences with generative AI to achieve service efficiency while maintaining human empathy.
The Art of Mastering Your Authentic Voice for Maximum Success
Cynthia James, Author, International Coach and TedX Speaker, explains why “Your Voice Matters” and tactics for speaking up to increase success in your business and life.
AI and the Human Element: How to Strike a Balance in the Workplace
Brian Solis, Author, and VP of Global Innovation at Salesforce joins Stacy Sherman’s DoingCXRight podcast about creating superior customer experiences by balancing AI, emerging tech & human interactions.
