Adrian Swinscoe, CX visionary, and best-selling author explains how blockchain and related technology are impacting business success. Learn why and how to pivot your strategies to stand out from competitors.
Ethan Beute, Autor and Chief Evangelist at BombBomb, shares best practices for using videos to elicit positive emotions, enhance relationships and rehumanize business as a brand differentiator.
Michael Buckham-White, Global Technology Managing Director at Deloitte, shares leadership best practices and effective ways to partner with your technology (IT) team for improved customer satisfaction.
Alex Genov, Head of Research at Zappos, explains how to win customer hearts and wallets through real innovation. Learn best practices to fix customer pain points leveraging data and human factors.
Bil Staikos Snr VP at Medallia explains your employees’ behavior is your customer experience. You can’t separate them out. Learn how to lead with excellence and do what’s right for customers through engaged employees.
Stephanie Thum, CX leader, discuss why Red Tape obliterates customer & employee experiences and how to drive positive changes for improved results
Steven Van Belleghem, author and global thought leader, explains how to delight customers in the digital age with an empathetic human touch.
Listen to Adam Toporek discuss how to create hassle-free experiences to get new customers and reduce churn
It’s less expensive to keep current customers than get new. Learn how to deliver exceptional customer service at the moment people need it.
Creating a great patient experience requires planning, constant feedback & flawless execution. Stacy Sherman explains how to do it right in magazine.
