Lessons for Leaders Archives - Page 6 of 10

5 Inspirational Ways To Increase Your CX Skills

by Stacy Sherman | Sep 29, 2019 | CX Job Skills, Lessons for Leaders

People often ask me for advice on how to increase their CX skills. They want to understand more about the customer

How To Achieve Success Despite Triumphs & Struggles

by Stacy Sherman | May 4, 2019 | D&I Podcasts, Lessons for Leaders, Podcasts

Stacy Sherman joins Carolyn Kiel’s podcast, featuring extraordinary stories from everyday people about achieving success

Are You Guilty Of 10 CX Mistakes?

by Stacy Sherman | Jan 13, 2019 | Lessons for Leaders, Retention & Loyalty

“Customer friction” is why people abandon websites, leave stores without buying, disconnect from monthly service plans. Avoid 10 CX mistakes.

3 Actionable Lessons in DoingCXRight

by Stacy Sherman | Jan 9, 2019 | Contact Center, Lessons for Leaders

The new year has arrived. Holiday gift giving is officially over. Like other families, mine are enjoying their presents especially the electronic ones. While getting new devices and setting them up has gone smoothly, obtaining help to address product questions is easy in some cases and frustrating in others. No matter how much I love a product, if getting help requires a high level of effort, I often return the item and tell friends to shop elsewhere.

Want To Advance Your Career? Get CX Certified.

by Stacy Sherman | Jan 5, 2019 | CX Job Skills, Lessons for Leaders

Delivering great customer experiences has become a top priority for many companies. Given the increased focus, employees with CX skills are in great demand. While on the job training and reading books provide great learnings, completing a formal education program can accelerate one’s CX expertise.

Practical Advice To Walk The CX Talk

by Stacy Sherman | Dec 19, 2018 | Lessons for Leaders, Podcasts

According to a report released by Field Technologies in November, improving customer experience was reported as the #1 strategic initiative for 76 percent of service organizations surveyed. While some of these field service organizations are really embracing CX and...

How To Walk The CX Talk

by Stacy Sherman | Aug 19, 2018 | Company Culture & Employees, Lessons for Leaders

According to Forrester, “84% of companies aspire to be customer experience leaders, but only 1 out of 5 deliver good or great CX.” Why is that? Having worked in the field and studied Customer Experience topics for many years, I can tell you how to be truly customer-centric and not just say it.