Stacy Sherman Podcast Host & IntervieweeSharing Doing Customer Experience (CX) Right
About DoingCXRight® Podcast
Each episode provides ACTIONABLE tips to help you accelerate brand loyalty and revenue by Doing Customer Experience Right®…which is fueled by valued, appreciated employees.
You’ll learn proven best practices from Stacy Sherman and featured guests (Authors, CEOs, Admirable Leaders) about:
- Differentiating brands through experiences vs. price
- Keeping customers from going to competitors
- Instituting measurements for accountability
- Gaining customer advocates who refer your brand
- Increasing employee engagement & brand trust
- Building and sustaining a customer-centric culture
- Leading with a heart while maximizing profit
DoingCXRight® Podcast is not all business and customer service topics. You’ll also hear personal stories, challenges overcome and lessons learned to inspire you to think and do differently and show up as your best self every day.
Most Recent Episodes (Audio and Video)
Learn to how cultivate emotional bonds, create lasting impressions & address unconscious biases for impactful customer interactions & brand distinction. Listen now to Doing CX Right Host Stacy Sherman and featured guest Sylvie di Giusto. Take notes as there are a lot of CX leadership gems shared.
How can you create effortless experiences that customers love? Stacy Sherman and David Avrin reveal keys to being “ridiculously easy” for customers. Learn why convenience trumps quality, how empowering staff leads to profit, and tools to uncover friction points to attract and retain customers in a competitive landscape.
Gregorio Uglioni and Stacy Sherman, customer experience leaders, reveal tactics to get leadership buy-in, break silos, prove ROI & drive human connections through meaningful customer experience initiatives.
Andrew Carothers and Stacy Sherman explain how Cisco digitally transformed customer service experiences that you can do too. Apply 4 proven steps to elevate CX for revenue gains.
Conor Grennan, Dean of MBA students at NYU Stern School of Business and Stacy Sherman discuss how to transform CX with generative AI. Learn proven techniques to enhance personalization, content & customer service.
Don Scheibenreif, a Distinguished VP Analyst at Gartner and Stacy Sherman discuss the rise of machine customers. Learn how it's disrupting customer experience & commerce, and what you need to do to prepare, compete and get ahead.
Upcoming DoingCXRight® Podcast Guests
(click on names to learn why they’re fabulous)
Stacy Sherman As A Podcast & Radio Show GUEST
Listen to Stacy & Sid Meadows, from Trend Report, discuss how to do customer experience right within interior design industry
Stacy Sherman and Shep Hyken discuss how diversity and inclusion impact customer experience & best practices to adopt in any business size.
How do you truly differentiate yourself as a business? If your thinking goes straight to your product, features, or pricing, then dig deeper.
There’re tools to enhance customer service & improve brand experiences. Listen to Stacy Sherman and Gabe Larsen discuss their favorites
Stacy Sherman joins Adrian Swinscoe to discuss how leaders can improve customer experience outcomes and the value of humanizing business
Learn about journey mapping, how the process helps leaders understand their customers better and best practices.
Onboarding customers the right way matters as first impressions set the tone of how people think
Inspiring Women, Stacy Sherman and Clare Muscutt talk about CX leadership, female role models, Moms and more. Listen and apply useful advice.
Stacy Sherman & Dan Gingiss explain how you are an experience maker, and what you can do to build a customer-centric company.
Stacy Sherman, Annette Franz, Greg Melia & Mary Drumond discuss CX best practices on customer experience podcast. Listen, learn & apply
Stacy Sherman shares actionable tips on Voices of CX about how to engage customer-facing employees to deliver customer excellence.
It’s easy to talk about creating a customer-centric culture; there’s no doubt about that. But how it is actually done and put into practice is a different
How can you deliver unforgettable Customer Experiences so people buy again? Stacy Sherman answers CX questions
What does humanizing business mean and what does it have to do with customer and employee experiences? Stacy Sherman explains
Stacy Sherman joins “Be Customer Led” hosted by Bill Staikos. During the podcast, you’ll hear them explore the symbiotic relationship between customer and employee experience
What can energy suppliers and utilities learn from leading tech firms about customer happiness? Consumers are expecting the
Stacy Sherman joins Chad Hyams on “Win, Make, Give” podcast to discuss customer experience best practices. This is the year to be Doing CX Right, not talking about it.
Rick Bonds, a successful corporate business leader, talks about company values & beliefs, why fun needs to be intentional, and tactics you can do that link to better customer experiences
Leslie O’ Flahavan, the owner of E-Write and LinkedIn learning instructor, shares actionable ways to enhance written and verbal communication to improve customer service experiences and business results.
Listen to Stacy Sherman & Lauren Herring speak about women leadership, careers and lessons to thrive in business and life
Are you lifting women & underrepresented groups as you rise to the leadership table? Learn why business success depends on it
LIsten to Stacy Sherman & Anna Oakes talk about building high performing teams who deliver excellence
Stacy Sherman provides actionable CX tips that you can do right now. Listen to her recorded interview with Sean Smith at Stories2021 event.
Stacy Sherman joins Gregorio Uglioni CX podcast to discuss customer experience best practices to achieve business goals in 2021 and beyond.
Stacy Sherman speaks about the impact of customer experience design on Virtual CMO’s podcast. Listen now
Women leaders, Stacy Sherman and Wanda Wallace, share new ways to gain adoption for your ideas through non-selling tactics.
Stacy Sherman joins Gary David’s Customer Experience podcast to discuss effective techniques how to differentiate brands through intentional