Stacy Sherman Podcast Host & Interviewee
Sharing Doing Customer Experience (CX) RightAbout DoingCXRight® Podcast
Each episode provides ACTIONABLE tips to help you accelerate brand loyalty and revenue by Doing Customer Experience Right®…which is fueled by valued, appreciated employees.
You’ll learn proven best practices from Stacy Sherman and featured guests (Authors, CEOs, Admirable Leaders) about:
- Differentiating brands through experiences vs. price
- Keeping customers from going to competitors
- Instituting measurements for accountability
- Gaining customer advocates who refer your brand
- Increasing employee engagement & brand trust
- Building and sustaining a customer-centric culture
- Leading with a heart while maximizing profit
DoingCXRight® Podcast is not all business and customer service topics. You’ll also hear personal stories, challenges overcome and lessons learned to inspire you to think and do differently and show up as your best self every day.
Links to Popular Doing CX Right Episodes:
Shep Hyken. Jay Baer, Rob Markey. Bob Burg, Colin Shaw, Adam Toporek, Madalyn Sklar, Darren Prince, Neen James, Ryan Estis, Dan Gingiss, Stephen Shedletsky, Steven Van Belleghem, Jeannie Walters, Nick Webb, Scott McCain, Charles Green
Most Recent Episodes (Audio and Video)
The Power of “Deliberate Calm” To Maximize Customer Service Performance
Jacqui Brassey, author and leader at McKinsey Health, and Stacy Sherman explain how to lead with "Deliberate Calm" to create psychological safety in the workplace, improve employee engagement and business performance
From Vision to Reality: Building a Customer Service Culture the Right Way
Ron Kaufman, Global CX leader, and Stacy Sherman reveal tactics to shift toxic company silos into customer service culture excellence. Learn from a real-life transformational case study to advance your results.
The Zero-In Formula: Building A Customer-Centric Brand That People Crave
Dennis Geelan, author and entrepreneur, and Stacy Sherman Discuss The "Zero-In" Approach and Practical Strategies to Take Your Customer-Centric Brand To The Next Level.
Demystifying AI: How Humans and Machines Can Work Together
Kate Bradley Chernis, Co-Founder of Lately.ai, and Stacy Sherman explain how Artificial Intelligence (AI) complements human efforts and tactics to enhance customer experiences.
Digital Transformation and Customer Experience Innovation Lessons
Dr. Joerg Storm, a digital transformation expert, and Stacy Sherman reveal emerging tech trends, such as virtual and augmented reality, AI tools, and voice recognition, providing real-world examples of how these innovations shape customer experiences.
Building an Irresistible Brand: The Link Between Employee Engagement and Customer Service
Josh Bersin, renowned HR industry expert and author, and Stacy Sherman provide proven tactics to maximize employee engagement, align teams, and eliminate company silos to have an irresistible brand that people love to work for and consistently buy from.
Upcoming DoingCXRight® Podcast Guests
(click on names to learn why they’re fabulous)
Are YOU an expert in Customer Experience, Service, and Leadership topics? Let’s talk about featuring you. Fill out REQUEST FORM
Stacy Sherman As A Podcast & Radio Show GUEST
Customer Experience -Interior Design Industry
Listen to Stacy & Sid Meadows, from Trend Report, discuss how to do customer experience right within interior design industry
Diversity & Inclusion Within CX
Stacy Sherman and Shep Hyken discuss how diversity and inclusion impact customer experience & best practices to adopt in any business size.
Differentiating Brands Far Beyond Price
How do you truly differentiate yourself as a business? If your thinking goes straight to your product, features, or pricing, then dig deeper.
Customer Service Secrets Leveraging Tools & Technology
There’re tools to enhance customer service & improve brand experiences. Listen to Stacy Sherman and Gabe Larsen discuss their favorites
Where the magic happens to improve customer outcomes
Stacy Sherman joins Adrian Swinscoe to discuss how leaders can improve customer experience outcomes and the value of humanizing business
Understanding Customers Through Journey Mapping
Learn about journey mapping, how the process helps leaders understand their customers better and best practices.
Onboarding Customer & Employees The Right Way
Onboarding customers the right way matters as first impressions set the tone of how people think
Inspiring Women in Customer Experience
Inspiring Women, Stacy Sherman and Clare Muscutt talk about CX leadership, female role models, Moms and more. Listen and apply useful advice.
How To Elevate Your Brand As An Experience Maker
Stacy Sherman & Dan Gingiss explain how you are an experience maker, and what you can do to build a customer-centric company.
4 Experts Share CX Best Practices To Elevate Your Career & Business
Stacy Sherman, Annette Franz, Greg Melia & Mary Drumond discuss CX best practices on customer experience podcast. Listen, learn & apply
Engaging The Front Line To Deliver Customer Excellence
Stacy Sherman shares actionable tips on Voices of CX about how to engage customer-facing employees to deliver customer excellence.
How To Be Customer-Centric & Not Just Say It
It’s easy to talk about creating a customer-centric culture; there’s no doubt about that. But how it is actually done and put into practice is a different
How to Deliver Unforgettable Customer Experiences
How can you deliver unforgettable Customer Experiences so people buy again? Stacy Sherman answers CX questions
How CX Can Make Your Business More Human
What does humanizing business mean and what does it have to do with customer and employee experiences? Stacy Sherman explains
Differentiate Your Brand By Being Customer Led
Stacy Sherman joins “Be Customer Led” hosted by Bill Staikos. During the podcast, you’ll hear them explore the symbiotic relationship between customer and employee experience
Achieving Customer Happiness Even During Turbulent Times
What can energy suppliers and utilities learn from leading tech firms about customer happiness? Consumers are expecting the
How To Create Memorable Customer Experiences
Stacy Sherman joins Chad Hyams on “Win, Make, Give” podcast to discuss customer experience best practices. This is the year to be Doing CX Right, not talking about it.
Creating Fun In The Workplace For Better Customer Experience
Rick Bonds, a successful corporate business leader, talks about company values & beliefs, why fun needs to be intentional, and tactics you can do that link to better customer experiences
Customer Service Communication Habits To Break
Leslie O’ Flahavan, the owner of E-Write and LinkedIn learning instructor, shares actionable ways to enhance written and verbal communication to improve customer service experiences and business results.
Taking Control Over Your Career
Listen to Stacy Sherman & Lauren Herring speak about women leadership, careers and lessons to thrive in business and life
How To Be A Better Supporter Of Women In Leadership
Are you lifting women & underrepresented groups as you rise to the leadership table? Learn why business success depends on it
Culture, Leadership & Building High Performing Teams
LIsten to Stacy Sherman & Anna Oakes talk about building high performing teams who deliver excellence
Actionable CX Tips From Story2021 Event
Stacy Sherman provides actionable CX tips that you can do right now. Listen to her recorded interview with Sean Smith at Stories2021 event.
How To Achieve Goals Leveraging CX
Stacy Sherman joins Gregorio Uglioni CX podcast to discuss customer experience best practices to achieve business goals in 2021 and beyond.
Impact of Customer Experience Design on Your Business
Stacy Sherman speaks about the impact of customer experience design on Virtual CMO’s podcast. Listen now
How To Promote Your Ideas & Increase Adoption Through Non-Selling
Women leaders, Stacy Sherman and Wanda Wallace, share new ways to gain adoption for your ideas through non-selling tactics.
Customer Experience By Design
Stacy Sherman joins Gary David’s Customer Experience podcast to discuss effective techniques how to differentiate brands through intentional