5 Leadership Lessons Learned From My Gen Z Daughter

5 Leadership Lessons Learned From My Gen Z Daughter

As I celebrate my young adult daughter’s birthday, I can’t help but reflect on all that she has taught me about life and leadership lessons too. Typically parents focus on the impact they have on their children. Yet, I think about the reverse on this “giving birth day.”

Watching Lindsey grow into a compassionate, confident, and accomplished young woman has been an inspiring journey. I am grateful for what she teaches without even knowing it. (I have so much credit to give to my son, too. Those stories will be written next month.)

While it would take hundreds of pages to list all the lessons, here are a bunch that stand out and are easy to do with intention and purpose.

 

5 Leadership Lessons & Actionable Strategies:

1. Have A Great Sense of Humor and Positive Attitude.

Lindsey is funny and has a contagious laugh, which makes her wonderful to be around. She serves as a role model to laugh at ourselves and support others to find humor even during challenging times. We can all learn from Lindsey about having more fun and taking life less seriously.

Leadership tip: Plan fun activities in the workplace through formal and informal ways. Leverage technology video meetings when needed. Don’t let location get in the way or wait for holidays as a reason to socialize. Use random opportunities to get people talking, sharing experiences, and connecting for non-work reasons too Humor eases tension and brings people together, which leads to retention and better outcomes. Find a “Lindsey” in your life as an accountability partner.

Leadership lessons from my Gen Z daughter by Stacy Sherman

2. Be Curious and Open To Diverse Views

Lindsey appreciates other peoples’ perspectives and actively listens to understand. Throughout her childhood years, her teachers would tell me that she asked great questions in class and cared about learning for growth. While college is ending soon, I believe her learning will accelerate even more. We’re never done getting smarter.

Leadership tip: Establish a workplace culture that offers ongoing education. Encourage diversity of thought and create a safe place for people to ask questions and provide answers without judgment. Invest in employee training especially soft skills, as they are important for personal and professional success.

leadership lessons and community service - Lindsey sherman

3. Be Caring and Empathetic

oLindsey has a natural ability to connect with people and empathize with whatever they are going through. She knows exactly what to say with significant meaning. Her genuine desire to be helpful is beautiful, as well as the time she volunteers at non-profit events to make a difference. Photo of Lindsey is one example in which she went to the Dominican Republic for a community service to help children.

Leadership tip: Put yourself in your colleagues’ shoes and create a supportive environment that empowers people to show up as their best selves.  Ask questions. Listen with empathy and offer authentic advice (when asked for it.) Actions often speak louder than words so show and tell!

 

4. Never Give Up Even When It’s Reasonable

Lindsey is a true go-getter who doesn’t stop working hard even when she can. As a senior at the University of Delaware, she could do less work and not worry about grades as she has a full-time job ready for her at Gartner Research after graduation. Instead, she’s determined to maintain her admirable grade point average (GPA) because that’s who Lindsey is.

Leadership lesson:  Always do your best. And express appreciation for individual and team members who don’t quietly quit. Recognize and thank people who demonstrate determination and resilience. It goes a long way, as happy employees lead to happy customers. They go hand in hand!

Lindsey Sherman and Gartner Research
Lindsey speaks about leadership at Governors Ball

5. Deliver On Promises

Lindsey keeps her word as a leader of her sorority, as a friend, as a daughter, and in every other hat she wears. When Lindsey says that she’ll do something, it happens without excuses. Her commitment to people and to herself is non-negotiable. I love her integrity! She will find the possibilities even when there seem to be none. 

Leadership lesson: Set clear expectations and communicate with full transparency. People want to do business with and work for brands that intentionally deliver on agreements. If circumstances create delays or there are uncontrollable changes, communicate and explain why so there’s no disappointment. And provide alternative solutions because every no can turn into a yes. Lindsey taught me this too.

In conclusion

I am a very proud Mom and grateful for the leader that my daughter is and who teaches through actions, not just words. I look forward to watching her continue to inspire and influence those around her in the years to come. And I hope that these leadership lessons motivate you to show up as your best self and lead with excellence for the greater good.

Happy birthday my daughter who “I love up to the sky where there’s no more sky. Down to the ground where there’s no more ground.” That’s a lot of love!

Leadership Lessons from  my Gen Z Daughter

If you like this article…

check out Leadership Lessons I Learned From My Mom, one of the first women on Wallstreet. Also, listen to my 50th podcast episode featuring Mom Eileen.

The Path to Reinvention: Transforming Your Work and Life for Lasting Success

The Path to Reinvention: Transforming Your Work and Life for Lasting Success

The Power of Reinvention For Personal and Business Growth

In a world where people are experiencing disruptions, some forced and others by choice, a common question is, what’s next?

Stacy Sherman sits down with bestselling author and journalist Joanne Lipman to dive deep into the topics of reinvention and transformation for long-term success. 

What You’ll Learn About Reinvention:

  • What reinvention actually means and how to make meaningful transitions.
  • Insights and actionable tips from research and case studies.
  • Why there is a trend of doing reinvention quietly  – quiet quitting, quiet hiring….. views on the quiet, and overcoming challenges.
  • How businesses and individuals assess when it’s time for reinvention and what steps to take when starting the process.
  • Ways leaders can support employees and build a culture that embraces change.
  • The value of side hustles and passion projects before you are ready for a career change.
  • How to reframe post-traumatic stress to post-traumatic growth to fuel success.

And, Personal Stories

You’ll also hear what inspired Joanne to write about reinvention, lessons from her career as a reporter for the Wall Street Journal, the best leadership advice received that you can apply to your life, and much more.

Press Play ▶️ To LISTEN To Podcast

Doing CX Right podcast show on Spotify with host Stacy Sherman
DoingCXRight-Podcast-on-Amazon-with-host-Stacy-Sherman.
Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman
Doing CX Right podcast show on iHeart Radio with host Stacy Sherman

Press Play To WATCH Interview:

About Joanne Lipman- NEXT! The Power of Reinvention in Life and Work.

Joanne Lipman is a pioneering journalist and the author of the No. 1 bestseller THAT’S WHAT SHE SAID: What Men and Women Need to Know About Working Together and NEXT! The Power of Reinvention in Life and Work.

She has served as Editor-in-Chief of USA Today, USA Today Network, Conde Nast Portfolio, and The Wall Street Journal’s Weekend Journal, leading those organizations to six Pulitzer Prizes. She is also an on-air CNBC contributor and Yale University journalism lecturer.

Previously, Lipman was Chief Content Officer of Gannett, where she was Editor-in-Chief of its USA Today and the USA Today Network, encompassing the flagship publication plus 109 metro newspapers including the Detroit Free Press, the Des Moines Register, and the Arizona Republic. In that role, she oversaw more than 3,000 journalists and led the organization to three Pulitzer prizes.

Lipman began her career as a reporter for The Wall Street Journal, ultimately rising to deputy managing editor – the first woman to attain that post – and supervising coverage that won three Pulitzer Prizes. While there she created Weekend Journal and Personal Journal, and oversaw creation of the Saturday edition. She subsequently was founding editor-in-chief of Conde Nast Portfolio magazine, which won Loeb and National Magazine Awards.

Lipman’s work has been published in numerous outlets including The New York Times, The Wall Street Journal, The Washington Post, Time, Fortune, Newsweek and the Harvard Business Review. She has appeared as a television commentator on ABC, NBC, CNN, MSNBC, and PBS, among others. She is a frequent public speaker, with engagements including the World Economic Forum in Davos, the United Nations, the Aspen Ideas Festival, TEDx, the International Lean In conference, the Federal Reserve Board, and the Milken Institute Global conference, and has worked with numerous companies on issues of gender equity, diversity and inclusion. She also is co-author, with Melanie Kupchynsky, of the acclaimed music memoir “Strings Attached.”

Check out Joanne’s newest book and Website

About Stacy Sherman: Founder of Doing CX Right℠‬

An award-winning certified marketing and customer experience (CX) corporate executive, speaker, author, and podcaster, known for Doing CX Right℠She created a Heart & Science℠ framework that accelerates customer loyalty, referrals, and revenue, fueled by engaged employees and customer service representatives. Stacy’s been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Liveops, Schindler elevator, Verizon, Martha Steward Craft, AT&T++.   Stacy is on a mission to help people DOING, not just TALKING about CX, so real human connections & happiness exist. Continue reading bio >here.

The Science Behind Happy Leaders and Improved Customer Service Experiences

The Science Behind Happy Leaders and Improved Customer Service Experiences

Press Play ▶️ To LISTEN To Podcast

Doing CX Right podcast show on Spotify with host Stacy Sherman
DoingCXRight-Podcast-on-Amazon-with-host-Stacy-Sherman.
Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman
Doing CX Right podcast show on iHeart Radio with host Stacy Sherman

Creating Happy Leaders and Why It Matters

In this thought-provoking podcast episode, Stacy Sherman and special guest Tia Graham, a positive psychology expert, share valuable insights on creating a workplace culture that promotes happy leaders who fuel customer success. Through exploring the latest research and practical examples, you’ll discover powerful steps to enhance your workplace culture and elevate employee engagement. You’ll also hear about how investing in relationships and focusing on happiness can positively impact customer loyalty and your bottom line.

Did you know: “It will take a competitor a 20% Increase in Salary to Lure Employees Away From A Happy Engaged Leader.”

Tia dives deep into the research, and it makes sense because people don’t typically want to leave an empathetic, caring, supportive, and engaged boss. In fact, happy leaders are hard to find and replace. And customers feel it and see it too. They go hand in hand.

 

What You’ll Learn From This Podcast About Happy Leadership:

  • The link between happy leaders and customer experience, and why brands should care.
  • Research studies about happiness and how it impacts people at work and personal lives.
  • 8 steps to create a culture of happy leaders and elevate your happiness as a change agent.
  • Investing in relationships versus to-do lists.
  • Most valuable leadership advice
  • One key takeaway that you can apply today. Happiness is in your control.

Press Play ▶️ To WATCH On Youtube

About Tia Graham – Happy Leaders To Drive Bottom Line Results

Tia is an international speaker, best-selling author, and consultant on positive psychology. She has worked with dozens of global companies such as Goldman Sachs, Hilton Hotels and Hewlett Packard to elevate employee engagement and drive bottom line results.

Prior to founding her company, Arrive at Happy, she led teams at luxury hotels in the United States and Europe for brands such as W Hotels, Westin, and The London. With multiple certifications in neuroscience, positive psychology, and employee retention, and over 14 years of leadership experience, Tia is widely regarded by business leaders in her field. Her insights have been featured in major media such as CNN, Forbes, and Fast Company to name a few. Her new book, Be a Happy Leader, teachers her proprietary 8-step methodology on driving productivity and business growth through a culture of happiness.

Learn more: Linkedin. BookWebsite

About Stacy Sherman: Founder of Doing CX Right℠‬

An award-winning certified marketing and customer experience (CX) corporate executive, speaker, author, and podcaster, known for Doing CX Right℠She created a Heart & Science℠ framework that accelerates customer loyalty, referrals, and revenue, fueled by engaged employees and customer service representatives. Stacy’s been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Liveops, Schindler elevator, Verizon, Martha Steward Craft, AT&T++.   Stacy is on a mission to help people DOING, not just TALKING about CX, so real human connections & happiness exist. Continue reading bio >here.

“Stopping The Stupid” For Better Customer Experience Outcomes Over Outputs

“Stopping The Stupid” For Better Customer Experience Outcomes Over Outputs

Doing CX Right podcast show on Spotify with host Stacy Sherman
DoingCXRight-Podcast-on-Amazon-with-host-Stacy-Sherman.
Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman
Doing CX Right podcast show on iHeart Radio with host Stacy Sherman

What goal-setting methodology do you use to establish clear, measurable objectives and track progress toward achieving them? Many customer-centric brands leverage OKRs and Agile processes to improve revenue, profitability, and customer experience. You may be wondering, what is an OKR? Why is there so much hype about Agile frameworks? 

This podcast episode with Stacy Sherman and featured guest Anthony Coppedge, IBM’s Global Digital Sales leader, will help you learn proven tactics to deliver more value in simple ways. It includes “stopping the stupid” and eliminating unnecessary work to focus on high-impact tasks.

 

Customer Experience Topics include:

  • What do OKR and Agile mean, and why implement for business success.
  • How to “stop the stupid” and deliver better customer outcomes versus outputs.
  • Why “revenue must be a byproduct” and simple tactics to deliver customer value.
  •  The best leadership advice received and given to inspire you to elevate your game.
  • And more

Press Play To WATCH Stacy Sherman’s Videocast

About Anthony Coppedge – Delivering Customer Experience Outcomes over Outputs.

Leads the vision, strategy, and execution for how business agility is infused in Digital Sales at IBM. He focuses on strategy, iterative work prioritization, and coaching leaders, managers, and teams on delivering outcomes over outputs. He leads the transformative work of Agile selling to create value for prospects and clients instead of traditional sales methods of extracting value from clients. He has a deep background of over 25 years in Sales, Marketing, and Operations. 

Anthony relishes the chance to sabotage mediocrity and fuels his heart by mentoring others and writing for, teaching, and coaching a variety of audiences. He values empathetic leadership, has an odd penchant for Oxford commas, and thinks, “Chips Deluxe cookies taste so good the tiny Keebler Elves should be taken seriously.”

Learn more: LinkedIn  

About Stacy Sherman: Founder of Doing CX Right℠‬

An award-winning certified marketing and customer experience (CX) corporate executive, speaker, author, and podcaster, known for Doing CX Right℠She created a Heart & Science℠ framework that accelerates customer loyalty, referrals, and revenue, fueled by engaged employees and customer service representatives. Stacy’s been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Liveops, Schindler elevator, Verizon, Martha Steward Craft, AT&T++.   Stacy is on a mission to help people DOING, not just TALKING about CX, so real human connections & loyalty exist. Continue reading bio >here.

The Silver Lining in Regret: How to Turn a Negative Experience into a Positive Outcome

The Silver Lining in Regret: How to Turn a Negative Experience into a Positive Outcome

Doing CX Right podcast show on Spotify with host Stacy Sherman
DoingCXRight-Podcast-on-Amazon-with-host-Stacy-Sherman.
Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman
Doing CX Right podcast show on iHeart Radio with host Stacy Sherman

In this episode of Doing CX Right, Stacy Sherman and Daniel H. Pink, the author of five New York Times bestsellers, explain the value of regret and how looking backward moves us forward.

Regret Is An Intense Emotion.

It’s most often experienced when we feel we have made a mistake or missed an opportunity, and feelings of guilt, remorse, or shame can accompany it. While regret feels unpleasant, it can also serve as a powerful motivator for positive change.

Leaders can reflect on past choices and learn from their mistakes in a business context. By examining their regret and the factors that contributed to them, people can identify patterns and make changes to their decision-making processes to reduce the likelihood of similar mistakes in the future.

Regret can also be valuable for leaders to communicate with their team members and help them learn from their mistakes. By sharing stories of their regrets and lessons, managers can create a culture of continuous learning and growth within their organization.

 

What You’ll Learn About The Power of Regret:

  • The role that the emotion of regret plays in the business world.
  • How to manage and channel regret to show up for the team and customers in the best way possible.
  • Effective leadership techniques and examples.
  • The future of work and how humans can co-exist with AI robots and disruptive technologies.  
  • Personal stories that inspired Daniel to write his book and lessons along his journey.

About Daniel Pink –  “Power of Regret: How looking backward moves us forward.”

Daniel H. Pink is the author of five New York Times bestsellers, including his latest, The Power of Regret: How Looking Backward Moves Us Forward. His other books include the New York Times bestsellers When and A Whole New Mind and the #1 New York Times bestsellers Drive and To Sell is Human. Dan’s books have won multiple awards, translated into 42 languages, and sold millions of copies worldwide. He lives in Washington, DC, with his family.

Learn more: Website.   Book.

About Stacy Sherman: Founder of Doing CX Right℠‬

An award-winning certified marketing and customer experience (CX) corporate executive, speaker, author, and podcaster, known for Doing CX Right℠She created a Heart & Science℠ framework that accelerates customer loyalty, referrals, and revenue, fueled by engaged employees and customer service representatives. Stacy’s been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Liveops, Schindler elevator, Verizon, Martha Steward Craft, AT&T++.   Stacy is on a mission to help people DOING, not just TALKING about CX, so real human connections & loyalty exist. Continue reading bio >here.