4 Experts Share CX Best Practices To Elevate Your Career & Business

4 Experts Share CX Best Practices To Elevate Your Career & Business

by | Nov 2, 2020 | Featured Podcasts

What happens when there are four passionate customer experience leaders in one zoom room? The answer: A whole lot of thought-provoking conversations about CX best practices and how-to tips.

Greg Melia, Annette Franz, Mary Drumond and I dive into important business topics including employee experiences, culture, customer satisfaction measurement, how to get into the CX field, and a lot more.

What I love most from the CX interview is that we share common views but have very different experiences that enable us to provide a wealth of useful information for listeners to take action. As I say, it’s essential that you are “DOING CX RIGHT” not TALKING about CX best practices.

 


Listen, learn, and apply our customer experience tactics wherever you work.

 

I’m interested to know CX best practices resonate most and any additional thoughts you have. Your feedback matters!

COMING SOON: Customer Experience International co-authored book on Amazon. Check back here for more details.

stacy sherman's co-authored book about customer experience best practices
Engaging The Front Line To Deliver Customer Excellence

Engaging The Front Line To Deliver Customer Excellence

by | Oct 8, 2020 | Featured Podcasts

How do you engage customer-facing employees to deliver customer excellence every day? I had the opportunity to join Mary Drumond on the “Voices Of CX“ podcast to discuss proven techniques to build a customer-centric culture, and why it’s important for business success.

Achieving customer excellence doesn’t happen overnight or by accident. It requires ongoing practice and execution of best practices, which you’ll learn from our conversation.   

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How To Differentiate Brands By DoingCXRight®‬

How To Differentiate Brands By DoingCXRight®‬

by | Sep 27, 2020 | Podcasts

I had the opportunity to join Kesiena Aaron – Efe to discuss business success stories and ways to differentiate brands based on non-traditional proven CX methods.

 

During the business podcast, I answer questions including:

  • How do you get a Customer Experience job if you’ve never had one?
  • Why is CX a booming field, and is it a fad or here to stay?
  • What does Employee Experience have to do with mastering CX to gain a competitive edge?
  • What are good resources to elevate your CX skills to differentiate brands?

Listen To Podcast Below. 

I’m interested to hear your views about differentiating brands. What tactics work for you?

Listen to Stacy Sherman Speak on AskDPros about Doing CX Right

Digging Deep Into Customer & Employee Experience Management

Digging Deep Into Customer & Employee Experience Management

by | Sep 7, 2020 | Podcasts

Customer Experience education is finding its way to universities, and I love it. I had the opportunity to be a guest on a podcast show hosted by Tom Dewitt, Director of CX at Michigan State University as well as Bob Kiple, a Marketing professional. They are a dynamic duo and I encourage you to listen to all their CX episodes. There’s so much to learn from teachers and practitioners who are doing the job.

 

During the interview, we dive deep into various customer experience topics including:

 

  • What I do in CX, why my passion, and how others can replicate best practices to differentiate their brand.
  • Advice to students who want to enter the CX field
  • The types of CX jobs in corporations and where to start whether graduating from college or first entering the field as a profession.
  • How to engage employees to care and deliver customer excellence every day.
  • And so much more.

Listen To Podcast Below. Tell Me What You Think.

Stacy Sherman Joins Tom DeWitt,Ph.D.of CXM@MSU and Bob Kiple Podcast To Talk About CX Leadership, Customer Experience Best Practices and driving employee engagement.

You can also WATCH my presentation at the CXM Best Practices Symposium, hosted by MSU.

Differentiate Your Brand By Being Customer Led

Differentiate Your Brand By Being Customer Led

by | Aug 23, 2020 | CX Top Rated

Are you customer-led? That’s the theme of my conversations with podcast host, Bill Staikos. The show explores the symbiotic relationship between the customer and employee experience and reveals how companies are creating leaders and cultures maniacal about the customer.  


What You’ll Hear from our conversations on “Be Customer Led”

Bill and I talk about a ton of different and important topics, including what ignited my career in the CX field, and how two “wow” moments transformed my professional career from Marketing into CX; the key attributes that can differentiate CX leaders, CX measurement, where the CX function should sit in the org, and more to elevate your customer experience skills.

We also talk about our shared love of Shep Hyken. The audio cut out for a min at 48:18, but you’ll get to hear my personal story about my interaction with Shep.

Press Play Below To Hear How To Be Customer Led 

Please let us know what you think and what resonates most.

Listen To Stacy Sherman Talk About Customer Experience on Be Customer Led Podcast

After listening to the podcast, let me know what you think. Your views matter to me! Feel free to comment below or email me anytime.