Stan Phelps, best-selling author of the Goldfish Series, shares tactics to increase competitive advantage & bottom-line impact through differentiating experiences
Differentiating Experiences To Dominate Your Industry
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Doing CX Right Blog
DoingCXRight® Podcast
Understanding and Influencing Your Customers’ Decisions
Mary Drumond, Chief Marketing Officer at Worthix, explains how to impact customers’ decisions by knowing their needs & perceptions without survey fatigue
Creating Emotional Connections To Gain and Keep Customers
Jim Tincher, a customer experience expert, shares new ways of achieving emotional connections to elevate customer brand loyalty & advocacy
Predicting Customers Next Actions (buy, refer, leave) Beyond Surveys
Matt Dixon, co-author of The Challenger Sale, Challenger Customer, and Effortless Experience shares insights to understand and address customer needs beyond survey methods.
Turning One Time Purchasers Into Lifelong Customers
Joey Coleman, keynote speaker, author, and workshop leader shares proven ways to retain customers beyond First 100 Days®.
Doing Customer Service Right in 2022 and Beyond
Jeff Toister, author of 4 customer service books, explains what elite brands do differently to turn upset customers into happier ones. You can do the same too.
Minimizing ‘Red Tape’ to Deliver Better Experiences
Stephanie Thum, CX leader, discuss why Red Tape obliterates customer & employee experiences and how to drive positive changes for improved results
Increasing Trust For Long Term Customer and Employee Relationships
Charles Green, author, and creator of the Trust Equation™ explains how to build trust and be a better leader to gain a sustainable competitive advantage
Eliminating What Customers Hate For Scalable Growth
Nick Webb, author, and inventor with 40 US Patents explains how to attract & keep customers happy based on a lifetime of study and application
Distinguishing Your Brand In A Hyper-Competitive Marketplace
Scott McKain, Hall of Fame Speaker & “Iconic ” author, reveals how to create distinction to attract & retain customers and employees too.
