Alex Genov, Head of Research at Zappos, explains how to win customer hearts and wallets through real innovation. Learn best practices to fix customer pain points leveraging data and human factors.
Sid Meadows, an admirable high-performance business coach, shares how to win new customers and contract renewals in the most effective ways in the digital age. He explains how to lead teams in the right way too.
Joe Pine, an internationally acclaimed author, explains that we’re living in an experience economy. Learn how to differentiate your brand and win customer time, attention & money.
Bil Staikos Snr VP at Medallia explains your employees’ behavior is your customer experience. You can’t separate them out. Learn how to lead with excellence and do what’s right for customers through engaged employees.
Howard Tiersky, author of Winning Digital Customers, shares how to drive customer behaviors, earn their love and emotional commitment to maximize your competitiveness.
Stan Phelps, best-selling author of the Goldfish Series, shares tactics to increase competitive advantage & bottom-line impact through differentiating experiences
Mary Drumond, Chief Marketing Officer at Worthix, explains how to impact customers’ decisions by knowing their needs & perceptions without survey fatigue
Jim Tincher, a customer experience expert, shares new ways of achieving emotional connections to elevate customer brand loyalty & advocacy
Matt Dixon, co-author of The Challenger Sale, Challenger Customer, and Effortless Experience shares insights to understand and address customer needs beyond survey methods.
Joey Coleman, keynote speaker, author, and workshop leader shares proven ways to retain customers beyond First 100 Days®.
