As companies are downsizing, the gig economy offers value for companies and individuals Learn about workforce trends and how you can benefit.
The Gig Economy: A Win-Win for Businesses and Distributed Workforce
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Doing CX Right Blog
Leadership and Culture
The Future of Work and Scheduled Flexibility
Brian Elliott, SVP at Slack and Executive Leader of Future Forum, and Stacy Sherman talk about the future of work and tactics to stay ahead of the curve. Learn about scheduled flexibility & how to retain a customer-centric distributed team.
Overcoming Resistance to Change: Why It’s Important and How to Do It
Resistance to change is natural, but doesn’t have to be a roadblock to success. Read & apply 5 leadership tips to achieve better outcomes in 2023.
Fireproof Strategies To Lead Teams And Thrive Through Disruption
Battalion Chief, David Hollenback, shares fireproof strategies to lead through challenging situations, overcome limiting beliefs, create a plan for the future & leave an intentional legacy
Improving Customer Service Results Through Empowered Agents
Sean Hawkins, a customer experience & contact center management expert, explains how to deliver great customer service through engaged and loyal agents. Learn how to do the basics right based on what’s in your control.
Creating Fun In The Workplace For Better Customer Experience
Rick Bonds, a successful corporate business leader, talks about company values & beliefs, why fun needs to be intentional, and tactics you can do that link to better customer experiences
Customer Service Communication Habits To Break
Leslie O’ Flahavan, the owner of E-Write and LinkedIn learning instructor, shares actionable ways to enhance written and verbal communication to improve customer service experiences and business results.
Lessons From The Sports Industry to Level Up Your Game and Customer Service Performance
Allan Stein, Jr, who has worked with 2-time NBA Finals MVP Kevin Durant and other superstars, reveals leadership strategies that elite athletes use to perform at world-class levels that you can do to level up customer service experiences.
Leading Experience Management During Uncertain Times
Bruce Tempkin, head of Qualtrics Experience Management (XM) Institute, explains 6 rules for leaders to “boost inertia” and radically improve customer service, employee satisfaction, and all human experiences at scale.
Are Customer Experience and Service Leaders Concerned About Quiet Quitting?
What does quiet quitting mean? How best to address & prevent it to avoid negative impacts on customer experience? Read & apply Stacy Sherman’s tips
