Stacy Sherman and featured guest, Lior Arussy, discuss cutting-edge customer service strategies for converting dissatisfied clients into dedicated brand promoters. Listen to the Doing CX Right podcast now.
Read Stacy Sherman’s article to uncover 3 signs your customer experience role enriches lives, exceeds expectations & drives performance.
Stacy Sherman and featured guest, Jeremy Hyde, explain how companies can find the sweet spot between competitive price and top-notch service delivery. Uncover the keys to driving customer value perception on Doing CX Right podcast Episode 123.
Are you asking the right questions to increase customer satisfaction and staff, too? Check out Stacy Sherman and Marty Grunder on Doing CX Right Podcast Episode 117. View Audio and Youtube Episode Transcript: Stacy Sherman [00:00:01]:Hello, Marty. Welcome to the...
Andrew Carothers and Stacy Sherman explain how Cisco digitally transformed customer service experiences that you can do too. Apply 4 proven steps to elevate CX for revenue gains.
CX leaders Stacy Sherman and Tim McElgunn share data-proven strategies to achieve your customer experience goals in 2023 and beyond
Uncover five proven tactics that customer experience leaders use to dominate their industries. Stacy Sherman and Bob Thompson reveal how you can apply these strategies & outperform your competitors too.
Richard Owen, CEO at OCX Cognition and co-creator of the NPS system, and Stacy Sherman discuss how to achieve business growth and reduce customer risk BEFORE it’s too late. Listen to proven methodologies and controversial topics that get you thinking and doing CX differently.
Learn how your company can increase the chances that customers will be brand loyal by applying journey mapping & customer experience best practices
Fred Reichheld, the creator of the Net Promoter System, explains the newest thinking (NPS 3.0), and doing it the right way, which includes “Winning On Purpose” and enriching customer lives. Because, when customers feel loved, they come back for more and bring friends—generating good profits.
