Have you ever read a book that really moved you and impacted your work and personal life more than any other? For me, it is The Four Agreements
CX Leadership Lessons From “The Four Agreements”
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Doing CX Right Blog
Leadership and Culture
CX Leadership & Overcoming Diversity Challenges
There’s an increasing amount of conversations about diversity and inclusion, and I love it! It’s actually possible that the next generation
How to Humanize Business From The Inside
What does it mean to humanize business? How do you differentiate brands beyond price? I answer these questions & more on Engati’s podcast. Watch my video interview that’s filled with actionable business
Employee Satisfaction Starts With Awake Leaders
Stacy Sherman & Cynthia James discuss ways to thrive in and out of the workplace. It starts with awake leaders who intentionally create better experiences.
How To Shift Your Strategy Without Hindering CX
The coronavirus outbreak has changed the way we live and impacts people differently. As the pandemic spreads, I’ve been interviewing people around the world
How To Be Customer-Centric & Not Just Say It
It’s easy to talk about creating a customer-centric culture; there’s no doubt about that. But how it is actually done and put into practice is a different
When Employees L❤️VE Their Job, Customers Feel It!
While there are many ways to create positive emotions to fuel brand trust, loyalty, and referrals, customer satisfaction starts with
Want Happy Customers? Focus On Employees First
There’s a common phrase, “Happy Employees Bring Happy Customers.” It is true because when people feel valued and
Why You Should Care About Employee Experience
Employee experience starts well before the employee signs on the dotted line. Consider that your candidates may already
How To Infuse CX Into Your Company Culture
What is company culture, why is it important and how does customer experience play a role? Read my article for the answers to these questions and more.
