Stacy Sherman Interview about Customer Experience

Future of Field Service Interviews Stacy Sherman

According to Field Technologies, improving customer experience was reported as the #1 strategic initiative for 76% of service organizations surveyed. While some of these field service organizations are really embracing CX and implementing a true strategy, others know that CX is something they should be focusing on, so they claim to have a “CX focus” without much actual strategy or action behind it. Read Stacy Sherman’s Interview in the debut issue of Field Services.